Crown & PawReviews of crownandpaw.com

A mix of good and bad. First of all I reached out to see if I could change the delivery address for one item of the two I ordered. Customer service took several days to get back to me and then just said there would be a charge. I asked how much, and several days later someone replied to say it was too late. When the first item arrived it was not what I ordered but a picture of someone else's dogs... My second item then arrived and all was well. Customer service again took days to get back to me but then said they had shipped a replacement for the first item. When it arrived it was wrong again, they had sent me a second copy of the one I had already received. Back to customer service, another wait, they shipped again and over the coming days I received two copies of the first item I ordered. So the good part is I ended up with two copies of each item I ordered plus a copy of someone else's, but it was not an enjoyable journey to get there.

I've ordered before and this time don't know what the issue is about communication. I placed my order about a week ago and it still says its waiting for artist. This is a gift for someone and I paid for it to be sent quicker but doesn't look like that's going to happen. Still giving the benefit of the doubt so hopefully my order gets made and sent soon.

I'm happy with the product, but shipping and communication leave something to be desired. Did not receive any kind of shipping notice and was also not informed that my items would be shipped separately. The sticker on the front of the box announcing what was inside also completely ruined the surprise for the person it was a gift for. So thanks for that.

I had a portrait in my cart and couldn't find a way to add on stickers to the same picture and without it being a ridiculous amount of money. I really think there should be a way to add on multiple items to the same photo at a discount as there is no work being done to create the photo.

A customer is less interested in a pet’s original image “before” picture and more interested in the after to get a better sense of how it would look for their pet. Most of your options don’t do this. Also, I am not able to spread the image larger. I want to see it up close.

Edit n.2 : finally, it has arrived. As ordinary mail. I mean, the quality is good, nothing exceptional but this is what I was expecting, so I'm happy with it. Although, I really think they should re-consider their choose of international shipping... I cannot give more than 3 stars because of the costumer service : they had refused to re-ship my artwork even if it was more than a month late and keep saying me "next week". I finally managed to obtain a re-shipment after saying "I will take legal action"... I am waiting for a Christmas gift since the end of November. Support Centre just tell you to wait. No words. At least, they sent me a free digital copy of my artwork. International shipping VERY bad. I have no idea how to have my 70$ back... Edit : They offered me and told me they were going to send me another artwork. I hope that this will be true. If so, I am going to change my review.

This review is hard to write. I had this item made as a gift. The picture itself ended up being adorable, but the website “dashboard “ was not being updated and the time delay in making it was not good. The process didn’t go as described on the website’s timetable. The picture arrived at its destination today (1/13/21) and this was a Christmas gift. Nice item, but the website wasn’t working and it wasn’t completed in the time described.

My mom loved her prints. I think the work was great except that the cat and dogs heads were too small for the body size. I wish they could have either adjusted their head size so it was proportionate or if that wasn't possible because of resolution suggested a smaller print size instead. I also didn't have the chance to decline the prints. When I opened the link to view the images the website just approved them automatically. If I'd had the chance to make changes I probably would have asked for them but I didn't have time to call in and deal with customer service so I just let it go.