Crown & PawReviews of crownandpaw.com

So far not impressed at all.. they should clarify that they actually use the picture you send and blow it up for the artwork, so unless you have super high-res, DSLR-quality photos of your animal that won't pixelate at all when enlarged, this doesn't work. I sent photo after photo of the cat taken on my brother's newest iPhone and none of them worked. Very frustrating. Even though I ordered with plenty of time, my gift now won't be here in time for Christmas. Customer service is kind and respectful, but unfortunately very slow and disorganized. They take days to respond and when you're ordering this as a gift, you don't have days of time to wait for a response. I feel like my emails are being missed and I've had to say the same thing multiple times, only to get emails back from different people who are also saying the same things. This was supposed to be a fun gift for my brother that has now turned into a headache and a stressor. Don't recommend and hopefully I can get a refund.

Ordered from Crown and Paw a week ago. They have sent me a ton of spam emails, but no update on my order yet. When ordering, it said a digital copy to review my product would be provided in a few days. I have not received anything except promotional material. Sorry, I don't want to buy more of your products when I can't establish the status of my current order.

For those who have recently ordered and have given 5 star reviews, you should read on. I have been very frustrated with the Customer Service. I ordered 3 items on December 1. I have received zero feedback or responses to my emails regarding my purchase. I have emailed twice now. No response inside the 48 window they claim on emails. I have read many other similar reviews online as well. I understand it is Covid times, and things get delayed in logistics. And I imagine there was an increase in your business due to positve reviews and everyone shopping online. But to send misleading emails about turnaround time and when we will receive our proofs for our purchases, and then to not respond to customers when they inquire about their products, is a mistake. Yes they sent an email outlining anyone who ordered on or before December 1 would receive a proof to purchase in 2-4 business days and those who ordered December 2-5 would receive a proof 4-6 days from that email. Over promise, under delivered. I own a small eCommerce business myself, and it seems you have your Automated Marketing emails well oiled and constantly blasting people. Yet you can't respond to an inquiry. You will lose a tremendous amount of repeat buyers from this first hand experience. I gave you two stars, for giving you the benefit of the doubt during a stressful Covid Holiday season. But if you have delays across the board, instead of sending me another Marketing blast about 20% off my next order or a phone case I need, you should maybe send a sorry for the delays email explaining everything is taking longer due to high volume, insufficient staff, logistical issues, etc. It doesn't sound like you are forgiving in your mistakes either, as it sounds people who search for a refund aren't getting them.

My order was placed almost a month again and nothing has happened with it. A little frustrating!

I ordered my portrait about 3 weeks ago and received a confirmation email the same day saying that it would take 5-6 days for me to receive a preview of my portrait. I waited 2 weeks before emailing them to ask about my preview since I know the holidays are busy and slow down production. It's been 3 weeks and 3 emails with absolutely no response from their support. They don't have a phone number to call and talk to anyone, so I'm just sitting here hoping they answer me before Christmas. I'd heard great reviews about this company, and I even have a portrait that I received as a gift, but I am very disappointed in their customer service.

I ordered from you guys this exact time last year and had it by Christmas, and it was amazing! I know it’s a busy time of year for you guys, but I ordered weeks ago and haven’t even gotten confirmation that an artist has even glanced at it. Even paid for your rushed option. I knew I was rolling dice to get it across seas for Christmas, but at this time, the whole month of January isn’t even looking good.

2 stars because I’m still holding out a little hope that I might receive a finished product. Ordered over 3 weeks ago and my order status is still “sent to artist”. No responses at all from my 3 emails to customer service. Check the BBB reports on this business before ordering from them. I’ll be glad to update my review if I ever receive my product. So much for that Christmas gift.

It’s been a week since I placed my order and I haven’t gotten any updates about it.