Crown & PawReviews of crownandpaw.com

I've ordered something in September and I have had nothing but "We'll get you an update as soon as possible", and now they're completely ignoring me. Don't waste your money.

I have ordered from this company in the past with no issues. It seems something has changed since then. Paid over $200 for my item. Ordered on October 2024. Like others have mentioned, there was a banner on the website saying guaranteed delivery by Christmas. I didn't even get the first "approve these pictures" email until 2 weeks before Christmas. I asked for revisions. I did not hear back until after I reached out to them again in early January. Again, I did not hear back until this week after I filed a charge dispute with my credit card. Now, they're trying to get me to drop the dispute and move forward with the item but I want to be done with them. At this point, I don't trust that i would ever get my item if I cancel the disputed charge. I will never order from them or recommend them to anyone else ever again. Horrible experience all around. Still don't have the item. Still don't have my money back.

Absolute garbage. I paid over 100 for a blanket that is so thin you can see light through it. I was embarrassed to give it as a gift. Customer service just asks for more pictures every time I reach out. I have sent many at this point and they are fully aware that the blanket they sell isn't much thicker than tissue paper! There are better companies. Look elsewhere.

I wish I could say anything positive because it is a neat idea for a company but they really struggle with execution. A ton of options but the quality isn't there. Ordered 2 items and paid to have it done sooner. After approving the artwork the transfer to canvas and coffee mug was nothing like the preview. The print on the mug was crooked and not wrapped properly and looked very cheap. I could have done a better job on Canva or Amazon. The canvas was so dark you could hardly tell what you were looking at even in direct lighting. I communicated this to customer service and they offered to redo the canvas. On the mug I was told they would pass on the complaint to the team and nothing more. I didn't get a preview or anything from them before resending the new canvas and they knew what the issue was. They didn't ask for a new or better quality photo which the one I used passed when unloaded because if it's low quality it won't let you use it to begin with. The new canvas I got was darker than the first and I took a picture of them side by side for comparison. They asked if I wanted them to replace it again but I said no they clearly don't have a clue and customer service is abysmal. They even wanted to blame the quality of photo and pass the buck like most companies do. These were gifts to help my mother get through her grief as she had just lost her cat of 20 years. She still treasures them but I hated gifting something that looked so cheap that wasn't at all inexpensive. I'd avoid them and find a better company

This is my second time using this service. The first time everything went as planned, and my gift arrived in time. This year, We ordered on 12/10/24, where a HUGE BANNER was advertising "arrives before Christmas!". I approved the design on 12/14/24, and my estimated shipping date was 12/16 - 12/19. 12/19 came and went. I tried and tried to get in contact with anyone, email, etc. Customer service for this company is NON-EXISTENT. When I did receive a response, 3 days later, it did not address my question and was created by AI. It is now 12/26/24. My package was shipped on 12/22/24, with an eta of 12/31. This has now moved to 01/02/25, almost a full month later. Do not give your money to this predatory company. They do not care about your gift, their false advertising, or even communicating/answering your questions. They will not attempt to make it right, and you will receive stock replies every time. AVOID AT ALL COSTS.

Lazy art. They let you adjust the things you want in your picture but every request was ignored in the result. The artists are either lazy or they just use AI. It’s not worth it at all.

Ordered a pet portrait with 24 hour preview. Waited 19 days and still haven't heard so much as a "haha we stole your money"

Super disappointed - placed my order on 5 December, hoping it would arrive well before Christmas but order tracking says its still waiting to be processed. Support email address does not answer. Update: order still hasn't arrived and tracking is saying it will arrive late February having originally said mid January.