Crown & PawReviews of crownandpaw.com

Ordered parcel 1st December, due to be shipped 9th-12th December, still has not been printed. Followed their own guidelines with ordering, and no communication except constant spam emails to buy more products.

Not getting updates or response from customer service. Doesn't seem like the company will meet their promised SLA's

UPDATE: After leaving this review and filing a dispute with my credit card company, my order was magically updated and sent out. I'm still getting incessant marketing emails and requests to leave additional reviews. In the future, I'd hire someone on fiverr to create the image, then go to CVS and order canvas prints. It's at least half their asking price, and you'll get real customer service and 2x faster turnaround time. ORIGINAL REVIEW: I've reached out to Crown & Paw no fewer than 5 times via email over the past week in hopes of gaining some clarity into when the 3 canvas prints I purchased might ship. I paid extra to move my artwork order to the front of the line when I ordered, and have since inquired several times in those 5 emails requesting options for more expedited shipping options once the prints are ready, as this is a Christmas present and it is now less than a week before the holiday. The response I've gotten? "be patient" Not kidding. Their customer service response is that obtuse. There's been absolutely no acknowledgement of my questions regarding my desire to pay extra for expedited shipping, or even some kind of ballpark idea on when the order might ship so I could make other gift arrangements for the holiday. I'm not asking this company to perform miracles during the busy season. I'm looking for a reasonable expectation and response so I can make other arrangements. Apparently that's too much to ask after spending close to $300 with Crown & Paw. Couple that with the incessant emails I've received (almost daily) to buy more stuff and leave them a review before I've even received a shipping notification on the items I paid for. What sucks is that my favorite gift from my husband last year was a portrait of our dog from crown & paw. I figured I'd have the same luck as he did in buying these portraits for my mom, but alas--it appears not. If you don't care about turnaround times (or paying extra for a very-much-not-expedited experience) then go for it. The resulting work is cute. If you have any kind of expectation of productive communication from this company, I recommend you look elsewhere.

I placed my order and everything was fine, I received the artwork to review and it was really cute! I submitted everything to be shipped to me. It was taking some time & my tracking number wasn’t working so I sent a message just seeing where everything was at. That’s when I found out that only half of my order had been shipped out. You guys ran out of the large red sweaters and failed to notify me before shipping out my order. Was I going to have to wait to receive just one sweater in the mail to find out? I had to send a message in order to find out, I could have easily changed my order sooner to a different color or size but now it’s 5 days till Christmas and obviously I’m not going to get my complete order before then. This could have been rectified easily if someone had emailed, texted, or called me.

I have inquired twice now whether or not my gift will arrive before Christmas. No one is answering me. When I go to my order on the website it still says queued for printing which it has said for 4 days now.

My order was cancelled without any reason and I have not been refunded.

I ordered a Christmas gift on 12/03. It is 12/20 and my order STILL has not been sent to print, so it obviously will not be here on time for Christmas. I have talked to customer service twice, both said it would ship in 24 hours. That was last week and it still shows that it hasn't been sent to print. Super disappointing, will be taking my business to ETSY next time.

They haven't shipped my order out within the time frame given and they don't have a customer service phone number and don't respond to emails. Do NOT order from this company!