Crown & PawReviews of crownandpaw.com

At the time of writing this review, I have still not received my order which was placed on December 4th to include payment for full shipment tracking and front of the line (or line jumping) production (~$18). In addition the initial email sent upon order stated I would receive a preview of my order within 5-6 days of placing my order. I received said preview on December 16, where I promptly approved the artwork in hopes I might get it soonest. Now I see I will not get my order until December 28th. I find this exceptionally frustrating as I even stated in my order I wanted to get this before Christmas and I received no other communications stating you would not be able to meet this time line.

It has been 10 days since the order. The first email said to expect a mock up after a few days. So far Ive had no communication about the order besides an email asking for a review so here we are.

Processing it too long. I get that it takes an artist to touch every order but I did not get initial proof for 2 weeks. Now waiting to print. I will miss it for Christmas.

I realize it’s the Holidays and I did not expect my picture by Christmas but I was told I would receive the artwork mock up in 9-10 days. I did not. When I check the order online all week it has been stuck on “getting ready to send to artist”. I have emailed them twice to ask if I will get the mock up before the Holiday so I could at least show the electronic version, but have received no reply to either email. Soooo, just kinda wondering what’s going on. I would understand a backup if they would simply communicate. At this point I’m left wondering if my order fell through the cracks and was forgotten.

Upon submitting and paying for my order, I was instructed that everything would be sent to an artist and I would receive a copy of the work within 2-3 days for approval. As of the writing of this review, it has been 9 days since I ordered the items and have not seen or heard any updates. I paid extra to receive the work within 2-3 weeks, and it looks like there is little to no chance they will keep up with that. The lack of communication prior to ordering regarding an accurate timeline and even after placing the order is disappointing. So I continue to wait, with no idea if/when any progress will be made on my order. But thank you for sending me 15 emails with opportunities to review my experience while not providing an experience...

It’s hard to rate since I have not received the picture yet, not even the proof! I ordered it on Dec 10th and still waiting for the proof. I had emailed them asking if I would at least get the proof back before Christmas so I could show the person what he will be getting. But no response. I didn’t except to get the actual Portrait before Christmas. But I thought at least the digital one I ordered along with the portrait would be sent via Email. Or the proof.

Web site customer dashboard, order status page does not work on my android phone. I was told I'd get an update in 9-10 days and did not.

Why would you send me a review when my order from the 5th hasn’t even moved? No one has responded to my emails asking for a digital copy in the mean time eventhough 2x weeks post my order you sent out and email offering new purchases to have a digital copy? Nothing.