Crown & PawReviews of crownandpaw.com

The status of my order has been unavailable unavailable since the day I ordered it. There’s no tracking there’s no information I have no idea when it’s coming or what it looks like… Do not recommend.

Info says design will be sent for approval 2-3 days after ordering. It has been over 10 days and the customer dashboard still says order processing. I realize they may be backed up due to the holidays and COVID, but the only communication received has been multiple coupons and offers to buy more and to refer friends. A status update would be nice on the first order even if it is to say they are experiencing delays. Probably my first and last purchase and will not be referring others, which is too bad because I absolutely loved this idea.

I am terribly disappointed with my Crown & Paw experience. I placed my order on 11/26, paying the extra $18.95 to ensure that my canvases would be completed by Christmas (1-2 weeks, according to my order summary). I received a preview on 12/11, much longer than the 5-6 days indicated. One image was great, but my pet’s head was too large for the body in the other. I asked to have it corrected. On 12/15 I received another preview. Nothing had been changed. I again requested that the head be made smaller. 12/21 presented a third preview, with the EXACT SAME IMAGE as the first two. Because of the time crunch, and these being the primary gifts for two family members, I approved the image, even though I wasn’t satisfied. As of 12/25, the artwork hasn’t even been sent to the printer, according to my account. So I am now waiting for late Christmas presents, one of which doesn’t look great, because I hoped the company would follow through with the dates they had stated.

It's been 11 days and I have not been contacted by anyone in regards to the 4 portraits I purchased with expedited shipping. I've submitted 2 contact forms via their website but have not heard back nor gotten an update on the progress of the paintings. In the portal it's still set to the 2nd step "Ready to send to Artist", even though it's been 11 days since I made the purchase.

I ordered on the 17th and have heard nothing back except how did we do over and over again. Not sure whats going on? Merry Christmas

I was thrilled to find this product as a gift for my sister who has everything and has been extremely generous to me through a divorce and the pandemic. I wanted a gift thatfilled her heart and made her laugh. I placed the order Dec. 5, fully understanding there could be delays in shipping due to the pandemic. But I have gotten 11 texts and a dozen emails requesting reviews and offering discounts, yet no progress is visible in order status. They didn’t even have a proof. My “order” still is the original photo, 20 days later. If the digital version was at least available I could have let her know what was coming. Meanwhile if I had been notified the order was not touched, I could have sent another gift by now. I am so disappointed in the delay and lack of progress in the order. Had the proof been provided I would have placed many additional orders. I wanted to do all of my own pets (5) and given as other gifts. I’m very frustrated at the daily barrage of texts and emails that leave me hoping for an artist’s rendering/proof but is a request for a review or coupon trying to get me to purchase more. I might have given this product 5 stars because I think it’s a great idea but the two customer service attempts I received were too little too late and still no action has been done as far as I can see from the original picture still in the status inquiry screen.

I love this idea, but I placed an order over a week ago and have yet to get my “proof”. I’ve emailed customer service but still no response. I realize it’s the holidays but it’s disappointing to get no help or update on my order.

I placed my order two and a half weeks ago and still have not gotten even a proof from the artist, which was supposed to come in 9-10 days. It’s been 18 days and still no word. I ordered this the first week of December hoping it would be a Christmas gift. I understand the holidays is a busy time but it would have been nice to receive an email explaining that it would be late. There was no option to cancel at this point. When I checked my order status the picture still has not even been given to an artist.