Crown & PawCrown and Paw is a pet focused home decor brand that prints high quality custom pet art featuring your very own pet. Print your pet on a custom canvas in an authentic renaissance style portrait and give them pride of place in your home.
Crown & Paw (crownandpaw.com) has 18,887 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 1,906 reviews with 1 star · Clear filters
Chenfeng H.
Customer service support doesn’t respond at all. I have sent several emails regarding my order both by replying to the order confirmation email and through the website “contact us” page. No replies. Very frustrating!
Patrick S.
I ordered 2 items on December 6, 2021, and was promised delivery by December 14 at the latest. It's now December 23 and not only have I not received my order, the customer service team has been ignoring all my requests for delivery or a refund.
Ann S.
Awful company. Ordered xmas t shirts mid November for delivery in Australia. Their website said it would be delivered in 14 days, otherwise I wouldn't have ordered. On 12 December, I checked the status of my order as it still hadn't arrived and it had "queued for printing" so hadn't even been made yet. I contacted them and asked them to cancel and give a refund. They responded and said it was shipped. It hadn't been. They then sent tracking details and it reached UPS on 15 December. I contacted them again and this guys called Harold preceded to blame the courier and argue via email. Guess what it's Xmas eve tomorrow and still no package. Would not recommend or use this company ever. Also, I feel like the good reviews on this site are fake.
Alicia O.
Poor response time to my emails in regard to shipping status of my order. Order is very late and I am not getting the details (just a tracking number which hasn’t updated since December 17 - 6 days ago) of shipment delivery. Not even a possible delivery time frame. My order is a Christmas present for my family to go on their stockings and now I won’t have in time. Very disappointing given I placed my order in late November!
Adam
When presented with the artwork, it was crude, and slapped together like a bad cut and paste job. Not like the online examples. It’s been over a week and am still waiting for cancellation confirmation, and they’re STILL charging me $10 for wasting MY time. For shame.
Kristen
Hi, I am getting very frustrated with Crown & Paw. I ordered my print on December 7th, got the email saying it was confirmed, then tried to use the order number and it said this order does not exist. I emailed you all and you all said that it would be worked out and a follow up email would be sent. The only emails I have received from this company since then have been coupons or sales. I will not be in need of any of that as I do not plan to order from you all again. All I wanted was this print to give to a friend for Christmas. Your website said that as long as items are ordered by December 10th they will be in before Christmas. I ordered the 7th and still nothing. Please respond, send the follow up email, and send me my order. Merry Christmas
Jessica P.
Terrible experience. Ordered 11/30/21, advised would get a preview in a few days. December 11th, I sent a email for an update (I couldn't get in the online dashboard & this was the cutoff for Christmas delivery), response was that technical error that it was not captured in the system but they still have the order and working on it. Several days later asked for an update, they sent the proof and said since technical error, need to do everything through email. I did ask for one edit but was not getting any updates unless I reached out again & again, and each email back and forth took several days, each email I requested this to be expedited since delays and errors on their end, I would get a vague response but never addressed this request. So without a final proof on 12/20 I asked to cancel the order and be refunded, the response was that I have to pay a cancellation fee. There is no customer service number to call or would have done that from the start. I understand there are technical errors; but when it is on your end, you need to step up and make it right. Still not resolved. Crown & Paw still has my money. Very disappointed.
Pauline O.
I placed my order on 12/10/21. Order number is 540478. I was advised when I placed my order that I would receive a preview in a few days, but I have not received a preview. It is now 12/22/21 and Xmas is right around the corner. It doesn't look like I'm going to receive it in time for Xmas. I would like to approve it before it is completed.
