Crown & PawCrown and Paw is a pet focused home decor brand that prints high quality custom pet art featuring your very own pet. Print your pet on a custom canvas in an authentic renaissance style portrait and give them pride of place in your home.
Crown & Paw (crownandpaw.com) has 18,887 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Yseult de La R.
Very Bad and disapointing experience! I did my order the 9th december in hope to receive it for Christmas as it was a gift. On the website it was written that all orders passed before the 12th december, would be sent before Christmas. It was an enormous lie, as I received my order, after several messages, the 15th January... They did a small commercial gesture but I'm still unsatisfied as the result is very bad. Run away from Crown and Paw!!!
Laura A.
I had high expectations because I had ordered a previous portrait which turned out amazingly great. We really love it. This time, there was no way to see a thumbnail comp before I placed my order as there was the first time. Even though the site kept offering that ability. I thought, oh well, I can approve or request changes to the artist version. So I placed the order and got an email saying they’d be in touch with me in 10-14 days and I can review the work or make unlimited changes at that time, before I give final approval to print. Now I look back and there has been a subsequent email right away saying if I don’t get back to them with 72 hours for changes they are going to ship my order. Of course I missed that whole email and window because it wasn’t even on my radar. Now I see conflicting info-an email that says order is “shipping” yet tracking shows it’s not yet shipped and my dashboard says it’s not even printed yet. I can see the artwork on the web dash and if that’s what I end up paying for I’m going to be seriously disappointed. It looks like a rudimentary photoshop. Of course there is only email contact for the company and I have emailed them. I hope they don’t come back and say email is not a speedy enough way to handle such issues. I just want the nice portrait I paid for and that I know they are capable of. I get it, stuff happens. I ordered within plenty of time to get the artwork in 14 days and still make changes and then have the item shipped. If Crown & Paw somehow gets me a nice portrait in the end I’ll give a glowing review despite these snafus with the production process because my original experience was so great and because I love the product when it works. I’d like to order some of the other merch besides the portraits so I really hope they come through.
M. I.
After seeing the creative, fun, and hilarious work by Crown & Paw, I so badly wish I could leave a better review, but this is the worst ordering and customer service process I have been a part of in a while. I ordered my canvas on December 9th as a Christmas gift, with a guarantee that my order would arrive within 10 days. My friend also ordered around Dec. 8th/9th. A couple of days passed and as it neared closer to Christmas, I still was unable to preview my artwork and had no access to the customer dashboard. I communicated with customer service and they explained that my artwork had not uploaded properly and I needed to resubmit my pictures - no problem. I did so, received a proof of my image, and approved my artwork on December 12th. From then, I was assuming my order would be shipped to me and I would still have my canvas in time to gift for Christmas. I was wrong. More time had passed and I was still unable to track my order. I reached out to the customer service again on December 27th, explaining my situation, and was told I would need to upload my photos again, because of a technical error on their end... but I had already received my proof? At this point, I was pretty sure I had just gotten my money taken. I stayed in touch with customer service waiting for my order to arrive. I reached back out on January 14th, asking for a full refund, because it had been almost a month from the expected arrival date. Keep in mind, my order wasn't necessarily cheap. In that communication with the customer service rep, she let me know they could refund me the cost of shipping because my product didn't arrive in the 1-2 weeks as expected, but I would have to let them know if I wanted her to process the refund. At this point, I'm over dealing with them. I got an email stating my order had been shipped today - well over a month from my order date. This company is unique with great potential, but I don't think I can justify ordering from Crown & Paw again.. especially not a gift of any kind.
Roza S.
Could I give 0 stars please? On 12/10/2021 I placed an order for a 16.5x23.4 posters. On Dec 15 I received the posters sized 16.5 x 23 3/16, but the actual print on the poster is 22 7/8 in long, because there is an ugly white border on the whole thing (please see attached pictures). I was planning on gifting this to someone for Christmas, so I contacted the customer service and they resent the prints. Long story short, the prints arrived AFTER Christmas, and they were exactly the same as the original prints - which are smaller then advertised and absolutely useless for any standard framing (Crown and Paw advertises this product as perfect for framing). I contacted customer service again, and they told me they will not issue a refund and that that's the way the cookie crumbles. Quoting the Customer service rep Kritz: "Regarding the size of the poster, the size may slightly vary when printed" - WHAT? I ordered a 16.5 x 23.4 and I want to receive a 16.5x23.4 poster, and not 16.5x 22 7/8. I paid over $116 for a useless piece of paper I can throw away or glue it to my wall, because no frame (unless you custom frame), will work with it. My point is - Crown and Paw did not deliver the product I ordered, and is not willing to issue a refund or fix the problem.
Bobby C.
Very easy to navigate!
Chris M.
I ordered a Christmas present on Nov 29th and it didn’t come until January. I saw on your website that the cutoff for Christmas delivery wasn’t until around dec 10th. I complained to the support team and they didn’t do anything about it.
Anita
There was a total lack of communication regarding my order. I received an order number and then they dropped the ball. I had to contact them several times with no real resolution in sight. It's over 6 weeks since I placed the original order and I still haven't received it or any indication that I will receive it. I requested a refund.
Anthony K.
Still don’t have an order preview and it says my order doesn’t exist when I have been charged already for the order
