Crown and Paw is a pet focused home decor brand that prints high quality custom pet art featuring your very own pet. Print your pet on a custom canvas in an authentic renaissance style portrait and give them pride of place in your home.
Crown & Paw (crownandpaw.com) has 18,887 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
crownandpaw.com
Website
crownandpaw.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
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Item arrived damaged. Top right corner was scuffed of photo
Response from Crown & PawAug 17, 2021
Thank you so much for your feedback Kristen. Apologies if we were not able to meet your expectations from the service we provided you. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order hoping to resolve this issue. We'll wait for your response. Thank you so much!❤️👑🐾
AI
Aimee
My first order
My first order, in May 2020, for our dog, Badger, that unexpectedly passed was beautiful, looked like an actual painted portrait, as was the second one we got done for our Cotton. When I saw the proof of this one for our kitty of 21 years I expected that it would be of the same quality. It’s not horrible, but owls in comparison to the first two. Appears like more of a copy/paste onto the outfit without any blending/shading. It is hard to tell from the small electronic proofs, but I was sadly disappointed with the final product. I don’t know if you have outsourced (as this order came so much quicker), but there seems to be a QA aspect that is lacking. Since the start of Crown & Paw there have been many new enterprises of same that have been established in NA. As an owner/operator of an animal sanctuary of 77, I will be conducting extra due diligence when the heartbreaking time comes to source out a memorial piece. I started a memorial wall, with three from Crown & Paw, but don’t feel that this will be my first and only choice going forward - Regards, Aimee
Response from Crown & PawJul 11, 2021
We are truly sorry to hear that you are not happy with your latest order, Aimee. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order hoping to resolve this issue. Kindly check other folders in your mailbox as well for the email that we sent to you! We'll wait for your response. Thank you for choosing Crown and Paw!❤️👑🐾
SB
Steve B.
You have sent me an email telling me my…
You have sent me an email telling me my picture is not good but there are 2 dogs in the picture you haven’t specified with picture is not good. I’ve tried to upload new pics of both dogs and I can’t seem to get them through the process. I don’t know what to do.
Response from Crown & PawJul 13, 2021
Thank you so much for your feedback, Steve! We're so sorry to hear that your ordering experience with us has not been pleasant. Rest assured that we will have this noted in our system as a feedback so that we can use it to improve our processes and that we can provide better customer support in the future. We have reached out to you through the email address associated with your order hoping to resolve this issue. We'll wait for your response. Thank you so much!❤️👑🐾
GS
Gretchen S.
I had difficulty with directions
I had difficulty with directions, and once I did import my dog photo I never was able to see an image selected (Wanted) with her photo. So, I've just spent $100 even though I was supposed to get free shipping through tonight at midnight and I don't even know what I'm getting. Very disappointing, hope I'll be pleasantly surprised when picture arrives. And why wasn't shipping deleted at checkout since I was w/in the time frame allowed?
Response from Crown & PawJul 11, 2021
Thank you so much for your feedback, Gretchen. We are sorry that the whole experience has not been pleasant to you. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order hoping to resolve this issue. Kindly check other folders in your mailbox as well for the email that we sent to you! We'll wait for your response. Thank you for choosing Crown and Paw!❤️👑🐾
AM
Amy
Poor customer service to troubleshoot
I wanted to explain my difficulty over the phone but was email that they can’t solve a problem over the phone but didn’t inquire what the issue is. I’ve been told twice since that they cannot use the photo I’ve uploaded but still haven’t been able to place my order a week later. (Customer service could be better).
Response from Crown & PawJul 2, 2021
Thank you so much for your feedback, Amy. We are sorry that the whole experience has not been pleasant to you. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order hoping to resolve this issue. Kindly check other folders in your mailbox as well for the email that we sent to you! We'll wait for your response. Thank you for choosing Crown and Paw!❤️👑🐾
KD
Katherine D.
Needs Work
I found the website to be clunky and not super intuitive. It was difficult to navigate (find options, filter, navigate between pages) and the questions after the order confirmation were weird. It made me feel like you were baiting me.
Response from Crown & PawJul 2, 2021
Thank you so much for your feedback, Katherine! We're so sorry to hear that your ordering experience with us has not been pleasant. Rest assured we will forward your feedback to our team so we can make the necessary improvements. Rest assured, we will make use of your feedback to further improve our products and services. We really appreciate this and hope to serve you better in our future transactions. Please do check your dashboard to see your order's progress and your artwork's preview! Thank you for choosing Crown and Paw!❤️👑🐾
LM
Laurie M.
re artist's renderings & 'sample image'
I await the reworking of the art. I used Pet Creatives a month ago & recipient loved it, this time I preferred your background. At this price I think I shd b able to call someone however I get that it is common to not permit client contact by phone,. When I got first proof, the image was so tiny I couldn't see details, even on my large laptop. I requested a re-work & described the 2 concerns. After submitting, I learned that I could 'continue shopping' & easily enlarge troublesome rendering on subsequent pages. Would've been nice to know that before I submitted re-work request because it was better than I thought. I hope I can choose between the 2 renderings when I finally get the re-work which has been pending almost one week.
Thank you.
Response from Crown & PawJun 29, 2021
Thank you so much for your feedback Laurie. Apologies if we were not able to meet your expectations from the service we provided you. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order hoping to resolve this issue. We'll wait for your response. Thank you so much!❤️👑🐾
AC
Amanda C.
We ordered the King of the North
We ordered the King of the North. The background of the photo is almost all black. You really can't see the details. It looks like my dogs head (cute as it is) on a black background. There needs to be more highlights in the background.
Response from Crown & PawJun 29, 2021
Thank you so much for your feedback Amanda. Apologies if we were not able to meet your expectations from the service we provided you. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order hoping to resolve this issue. We'll wait for your response. Thank you so much!❤️👑🐾
