Crown & PawReviews of crownandpaw.com

Still waiting for my order placed on November 21st. I’m really afraid I lost my money and will not receive my Christmas presents anymore. I’ve got some bad responses from the Customer Services as well. Really poor.

Crown & Paw is either incompetent or fraudulent/scam. They have been unable to deliver the product ordered in November. They claim to ship it but can't seem to deliver it. The tracking details appear to be fictitious. The above pattern appears to be a consistent with many Facebook, Instagram, and TrustPilot reviews reporting 'mis-shipping' to the wrong address (e.g., state). There are literally hundreds (if not more) of bad reviews of non or poor support and delivery. To all those that placed an order and did not receive it, you can request a refund under the UK’s Consumer Rights Act 2015 as well as report Crown & Paw to the UK’s national fraud and crime centre. The company’s real name is “APR ECommerce Limited” (they are doing business as Crown & Paw). Their UK company number is 11098608. The sole director and apparent owner is Adam Peter Reed. You can find this information in the public record at the UK’s Company’s House beta.companieshouse.gov.uk. A refund is due if Crown & Paw cannot provide timely delivery. A failure to deliver within a reasonable time and after the agreed deadline is a breach under the UK’s Consumer Rights Act 2015. The instructions to request a refund can be found at citizensadvice.org.uk. If you believe appropriate, you can report Crown & Paw to the police for their online trading practices at actionfraud.police.uk. Crown & Paw deletes comments on Instagram.

The worst customer service I've ever seen. The level of incompetence was unprecedented. Seems like the emails are replied to by robots.

Fraudulent company! I got a giftcard to use and there is no way to apply it at the check out. I've emailed the company twice and have gotten no response whatsoever. Do not try to buy anything from them.

Im going on almost 2 months and I have not received the two prints that I’ve ordered for my cats. Not only that, but all the responses I’ve received from customer service (which is the opposite of what I would describe the level of professionalism and help they actually provide) are the same, automated response stating that my, “prints are currently in the first-draft, and being looked over by artists.” At this point, I have no idea if and/or when I’ll actually receive these prints. Based off of other reviews online, I’m not the only one facing this problem. They appear to spend all this money on Black Market sales guaranteeing that the product will be delivered before Christmas, then go back and change their delivery times on their website (AFTER the orders are placed) when they couldn't handle the amount of orders received. No other forms of communication from the company on when anyone is supposed to receive their order, and customer service takes about a week to get back to me each time I email. I have not received the portraits yet, so I can’t speak on the quality of the product. But the unprofessional response time from the company and their customer service, coupled with the insane delivery time and refusal to give accurate updates guarantees that I won’t be ever purchasing another product with Crown and Paw again, and I will be heavily discouraging anyone else from purchasing from them as well.

This place is shocking. Never ever ever order from them. They take months to deliver and only send copy and paste condescending emails. They are unable to locate your orders and they are the worst in terms of customer service. Absolute shambles and am so furious for the way they’ve treated everyone. They do not care about any customers only money. They take the money then never ship your order.

I don't think they actually send them? I ordered and more than a month later they finally print. Fine long wait but whatever. I take days off work to wait for the arrival since the first attempt of delivery was missed. I got a delivery notification but what do ya know?! No delivery. This is a scam. I fell for it and I'm a fool. Don't be a fool.

Same problem as everyone else- I ordered it a month ago, it’s showed being printed since December 6th, and once I emailed to tell them I had already missed Christmas and wanted to cancel the order they said “it’s custom so you can’t, sorry!”. They haven’t printed it yet. They could cancel the order. It doesn’t take 25 days to print it. DO NOT BUY FROM THESE SCAMMERS