Crown & PawReviews of crownandpaw.com

Didn’t receive my order number,their for couldn’t view my picture also, they sent a paper print when Inpaid for a canvas!, no one will respond to my request 😡

Have never received my order and it has been 2 months. Please do yourself a favor and go with someone else. I wish I could go back in time and choose a different company

Didn’t receive it. USPS claims to have delivered it. Nada.

Extremely slow process even after paying multiple up charges for expedited

Awful, had to pay over 50 USD for a digital design, absolutely outrageous

Although the finished product turned out nicely, the process of purchasing our artwork was an utter nightmare. When looking at buying from Crown & Paw, one of the things that I liked most about their website was that it said you could do unlimited touchups. I specifically looked all over their website to see if there were limitations on it. Seeing none, I proceeded to submit a picture for our picture. My husband ended up not liking it, so I submitted a second picture. Before submitting the second picture, I specifically looked to see if there was a limit on the number of pictures you could upload and looked at every single place on their website. There were no limitations listed. Well, the second picture came out worse (not their fault, just wasn't a great match) and I wanted to submit a third picture. It wouldn't let me, so I reached out to Customer Service to find out why. They emailed me back and said that I could only upload 2 pictures and that it would cost $10 to upload an additional picture. This made me very frustrated because I had specifically looked for that information before submitting the second picture. I even went back and looked again and still couldn't find the information. I asked them where it was written on their website. In their response to me about the fee, they didn't answer the question. I emailed back a second time and asked where it was listed. Their second response to me STILL did not answer the question! I finally emailed back and asked to speak to someone higher up because my question had been ignored multiple times. After three days, they finally emailed me back and linked me to their Returns Policy where it was stated they would charge a $10 fee. I had read that section of the website multiple times before that and that information had NEVER been listed before, meaning they had gone in and added it later. I also went and checked their FAQ where they listed their return policy and that information wasn't included. However, when I went back and looked the next day, it had been updated to include it. Sadly, I didn't get a screenshot of the change, but both my husband and I noted that they had changed the information AFTER we had questioned them about it, but were wanting to act like it had been there all along. Their reasoning for the $10 was that it covers the artist's work on changing the picture. I fully understand that and would have paid it with no issue IF it had been listed on the website! However, I made my decisions (uploading the second picture) based on the fact that there was no information listed about that fee. I don't like being lied to and being treated like I was unobservant when I did my due diligence. I would caution anyone from using this company. The end product might be fine, but the experience is NOT worth it! Honestly, there are companies on Etsy that do a great job and have much better customer service and I wish I had gone with one of them instead.

I’ve been waiting a week now for a proof and still have not received one. I also emailed them and have not heard back.

Considering I paid for premium expedited service and delivery was anticipated as 6/26 I will say I am more than frustrated to not have received any updates or apologies. This was a birthday gift for my sister as her fur baby passed and we missed the mark by two weeks. Please expedite shipping and refund the charge for expedited service. It clearly made no difference.