Crown & PawReviews of crownandpaw.com

Response from Crown & PawSep 21, 2020

Hi there Patricia, thank you so much for your feedback. We are so sorry if this has caused confusion on your end. Apologies as our products are priced in USD by default. It may show you the cost in your country's currency but the final pricing will be converted in USD. We hope this information helps. We'll take note of this. Rest assured, we will make use of your feedback to further improve our products and services. We really appreciate this and hope to serve you better in our future transactions.

Response from Crown & PawSep 16, 2020

Hello Mary. Your review is very concerning to us. We would appreciate it if you would send us your order details via DM or email and one of our customer experience executives will get in contact with you about your recent experience.

Response from Crown & PawSep 16, 2020

Hi Jess, thank you so much for your feedback. We are so sorry if your experience has not been pleasant to you. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order hoping to resolve this issue. We'll wait for your response. Thank you so much!

Response from Crown & PawSep 16, 2020

Hello Allegra, thank you so much for your feedback! We are truly sorry that you are disappointed with your order but thank you so much for providing us with an opportunity to improve your personal experience with us. Thank you for replying to our email and we look forward to resolving this issue with you! Thank you so much!

Response from Crown & PawSep 16, 2020

Hi Paul, thank you so much for your feedback. We are truly sorry if you are not happy with your purchase. We are hoping you can provide us with an opportunity to improve your personal experience with us. Apologies if there has been a confusion between a poster and a canvas. We reached out to you via email to check if there's anything else we can do to help with your order. We'll wait for your response. Rest assured, we will make use of your feedback to further improve our products and services. We really appreciate this and hope to serve you better in our future transactions.

Response from Crown & PawSep 16, 2020

Hi Elspeth. Thank you so much for your feedback! We are so sorry if we did not meet your expectations on the timeline of your order. We checked your order and it shows here that you paid for our Queue Jump Artwork Creation Option. Though your order was delivered 10 days after your order was placed, we understand you needed it on a specific date. Again we are so sorry for the inconvenience this has caused on your end. We reached out to you through email as well. Rest assured, we will make use of your feedback to further improve our services.

Response from Crown & PawSep 16, 2020

Hi Lisa. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us directly via DM or send us an email with your order details at your earliest convenience.

Response from Crown & PawSep 15, 2020

Hi Amanda, thank you so much for bringing this to our attention. We are so sorry for the inconvenience and we do hope you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through email and provided information about the remaining item in your order. It shows it has been delivered as of September 10. Please help confirm. We look forward to your response on our email. Again, we are truly sorry if this has caused you to worry.