Crown & PawReviews of crownandpaw.com

Response from Crown & PawOct 6, 2020

Hi Ariel, thank you so much for your feedback. We are so sorry for the worry that this has caused on your end. Please do not worry as your phone case is on its way to you. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order hoping to resolve this issue. We'll wait for your response. Thank you so much!

Response from Crown & PawOct 5, 2020

Hi Miss Lorraine. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We've sent an email to you with regards to your concern as we are intent on making this right. Kindly check your spam/junk folder if you're unable to see the email, as it sometimes goes there. Thank you!

Response from Crown & PawOct 5, 2020

Hello Manning, I’m sorry to hear about your disappointment this. Rest assured, we will make use of your feedback to further improve our products and services. I'd like to let you know that we've responded to your email regarding your concern and is now currently working with your order. Should you have any other concerns, please don't hesitate to contact us via email, messenger or live chat and we'll be happy to assist you. Thanks again!

Response from Crown & PawSep 26, 2020

Hi, Christian. Thank you so much for your feedback. We are truly sorry that your experience with us has not been pleasant at all. We are saddened to see that you have decided to cancel your order and that we were unable to make revisions to your pet's artwork. Rest assured, we will make use of your feedback to further improve our products and services. We really appreciate this and hope to serve you better in our future transactions.

Response from Crown & PawSep 27, 2020

We are so sorry about this, Lynn! It saddens us that this experience has caused us one valued customer. Again, we are so sorry for this. Rest assured, we will make use of your feedback to further improve our products and services. We really appreciate this and hope we still get the chance to serve you better in the future.

Response from Crown & PawSep 26, 2020

Hi, Kimberly. Thank you so much for your feedback. We are truly sorry to hear that you still have not received your order. We are hoping you can provide us with an opportunity to improve your personal experience with us. Please allow us to investigate further and we'll reach out to you through the email address associated with your order hoping to resolve this issue. Thank you so much!

Response from Crown & PawSep 22, 2020

Hi Erika, we are so sorry to hear that you had several issues processing the payment. Please do not worry as we can assure you that your order is being worked on and that you will be receiving an email with a preview of your artwork soon. We are so sorry if this has caused you worry! preview! Thank you for choosing Crown and Paw!❤️👑🐾

Response from Crown & PawSep 22, 2020

Hi Cameron, thank you so much for your feedback. We'll check the email that you sent to us and see what may have happened. We are so sorry about this. I checked your order and it seems that your Digital File has been sent to you. Kindly check the other folders in your email in case you cannot see it in your inbox. With regards to the preview, apologies as this was not a feature that we offered when your order was completed. Please do not worry as we do offer a replacement guarantee to all our clients. In case you are not happy with the final product, do reach out to us and we'll make things right for you. Thank you for choosing Crown and Paw!❤️👑🐾