Crown & PawReviews of crownandpaw.com

Response from Crown & PawSep 5, 2022

Hi Ben, your review is very concerning to us and I definitely understand where you are coming from. I would appreciate it if you would send me your order details via email and I'll take over your concern to make sure that everything will be handled well. Thank you!

Response from Crown & PawAug 29, 2022

Hello Samantha, I'm really sorry to hear this! I know how much pets mean to their owners and would love to make it right. I've checked our system and it seems to show that our team has already processed a re-shipment order for the correct item. An email notification will be sent to you once the new tracking number is ready. Thank you!

Response from Crown & PawAug 29, 2022

Hi Sonia, your review is very concerning to us. May I know your order details so that I can further assist you with your concern. Or, you can also send us an email via [email protected] so one of our customer experience executives will get in contact with you about your recent experience. Thank you!

Response from Crown & PawAug 22, 2022

Hi Nicole, your review is very concerning to us. We've checked the details of your order and seems to show that it has already been delivered on August 13, 2022. Please be advised that an email notification containing the tracking details of your order was sent to you. Also, you can check the details of the order via your dashboard. In line with this, we have a few steps to resolving cases like this. • Check If the delivery note states the parcel was left somewhere in particular (e.g. garage, side door etc), please check there for your parcel. • Look for a leaflet that may have been left by the courier with information about your delivery and follow up with them from there • Ask other people in the household if they've received your parcel • Ask your neighbors if they have signed for your parcel on your behalf Let us know via email if you still have not found/received the package of your order. Thank you!

Response from Crown & PawAug 22, 2022

Hi Lissa, we’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please be advised that an email confirmation is sent to you once the order is placed containing the details of your order, including your order number, via the email address you have provided. We highly recommend checking your spam/junk folder if you're unable to see the email in your inbox as it sometimes goes there. Additionally, we have sent you another email informing you about the status of your order with the order number in it. Thank you!

Response from Crown & PawAug 15, 2022

Hello Katelyn, we understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We've checked with our team and can confirm that we have responded to your emails. We highly recommend checking your spam/junk folder if you're unable to see the emails in your inbox as it sometimes goes there. Thank you!

Response from Crown & PawAug 15, 2022

Hi Brotato, your review is very concerning to us. We would appreciate it if you would send us more details via email and one of our customer experience executives will get in contact with you about your recent experience. Thank you!

Response from Crown & PawAug 15, 2022

Hi Jennifer, we’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We have sent you an email regarding your concern and would really appreciate if you can respond to us at your earliest convenience. Thank you!