Crown & PawReviews of crownandpaw.com

Response from Crown & PawNov 9, 2020

Hi Michelle, thank you so much for your feedback. We are truly sorry to hear about this. We are not sure what happened but we are unable to find any emails coming from you. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order hoping to resolve this issue. We'll wait for your response. Thank you for choosing Crown and Paw!❤️👑🐾

Response from Crown & PawNov 9, 2020

Hi Chantal, we are so sorry to hear about this. Please do not worry as we will definitely resolve this issue for you! We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order hoping to resolve this issue. We'll wait for your response. Thank you so much!

Response from Crown & PawNov 9, 2020

Hi, Tabitha. Thank you so much for your feedback. We are truly sorry that you are disappointed with your experience with us. We are hoping you can provide us with an opportunity to improve your personal experience with us. We have reached out to you through the email address associated with your order hoping to resolve this issue. Kindly check other folders in your email incase you cannot find it. Aside from email, please know that in case you need any help you can reach out to us through our Live Chat feature in our website and by sending us a direct message through our social media accounts. We'll wait for your response. Thank you for choosing Crown and Paw!❤️👑🐾

Response from Crown & PawNov 7, 2020

We are extremely sorry to hear about this, John! We are hoping you can provide us with an opportunity to improve your personal experience with us. We'll check your order and see what we can do to improve the artwork for your order. We'll be getting in touch with you through email regarding this and we hope to resolve this issue. We'll wait for your response. Thank you so much!

Response from Crown & PawNov 6, 2020

Hi, Jenny. Thank you so much for your feedback. We are truly sorry that the whole experience has not been pleasant to you. We'll take note of what happened to your order and check what happened. We are hoping you can provide us with an opportunity to improve your personal experience with us. I checked your order and it shows here that this is already with our printing and shipping department. We'll keep track of your order on our end and reach out to you once this is delivered. However, in case your order gets delivered to you before we reach out to you and you are still unhappy with the final artwork, please do feel free to reach out to us and we'll be glad to revise the artwork for you. Again, we are so sorry for the inconvenience. We'll wait for your response. Thank you so much!

Response from Crown & PawNov 9, 2020

Hi, Telesis. Thank you so much for your feedback. We are so sorry to hear about this. I checked your emails and it does show here that you sent us emails on November 4. We are so sorry for not being able to get back to you immediately. We always try to do our best to respond to our customers immediately, however during busier periods, it may take 24 to 48 business hours before we can get back to you. Rest assured though that we will be here to resolve your issue. We have reached out to you through the email address associated with your order hoping to resolve this issue. We'll wait for your response. Thank you for choosing Crown and Paw!❤️👑🐾

Response from Crown & PawNov 5, 2020

Hi, Ben. Thank you so much for your feedback. We are sorry that the whole experience has not been pleasant to you. We truly appreciate you letting us know about this. We have reached out to our team and have requested for your email address to be removed from our marketing list. Rest assured we will make use of your feedback to further improve our products and services. We really appreciate this and hope to serve you better in our future transactions. Please do check your dashboard to see your order's progress and your artwork's preview! Thank you for choosing Crown and Paw!❤️👑🐾

Response from Crown & PawNov 5, 2020

Hi Erin, thank you so much for your feedback. We are extremely sorry that this has caused you to worry about your order. Apologies as we do have a certain timeline for orders needing attention from our customers. Please do not worry as this only means that we will do the best that we can with the photos that we already have. After the artwork is finished, this will still be shown to you through the dashboard for preview and approval. We have reached out to you through the email address associated with your order hoping to resolve this issue. We'll wait for your response. Thank you for choosing Crown and Paw!❤️👑🐾