Crown & PawReviews of crownandpaw.com

They don’t respond. Quality of product poor.

My picture arrived damaged. I’ve attempted to call and have emailed the support email with zero response.

I was expecting a canvas style version base off the picture I was seeing when purchasing. It was just a poster.

you lost my order, my Order #299390 you've sent me via email is apparently not valid, so I cannot access my order on your website. Very disappointed

Tried to cancel order and no response after 3 times . I will pursue a refund via my cc. Horrible horrible

I implore potential customers to read authentic, post-sales reviews before investing in C&P products. The vast majority of 5* reviews on this website are from people that have barely finished their online shopping (a very clever marketing strategy from C&P - bombard your customers with requests for feedback before they have had the opportunity to have any meaningful post-sales experience). I placed an order in July for two portraits. By the start of December I had given up. I had been given numerous USPS tracking numbers - both ended up the same way, with the package seemingly touring United States postal depots. The authenticity of these orders is questionable at best. I did a bit of digging and found numerous investigative pieces on the legitimacy of C&P, its owner, and its business model. Readers of this review are invited to research and read such articles for themselves. Thankfully, I paid via PayPal and, once I started the refund process, a refund was processed within a couple of days. If customers are going to roll the dice and order with C&P, I would strongly recommend paying via PayPal to ensure some level of protection against the (seemingly high) risk of failure to deliver. Do the due diligence - I wish I had.

The company's website stats they have a 24hr cancellation policy, but due to their slow response time, they don’t answer your request in time and therefor choose not to honor it. On November 10th at 5:51pm I placed my order. On November 11th at 8:21am I submitted a request to change my order or cancel if a change wasn't possible. This initial request was well within the companies 24hr window. I then received an email response, after their 24hr response time, saying my order can not be edited because it was being sent to production, he failed to address my valid cancellation request. After emailing again, I received an email saying cancellations can't be made after 24hrs even though my initial request was within the 24hr period. After sending 2 more emails I have been ignored and denied my refund. They have proceeded to send me order confirmation emails for an order I do not wish to receive, but will not respond to my emails.

None of the pictures I had were good enough. Too pixelated. Just wanted my money back. No emails were ever returned. No phone number to call. Dealing with my bank at this point. Would not recommend.