Crown & PawReviews of crownandpaw.com

I'm trying to cancel an order but cannot figure out how to do so. Would love a response. Thank you

I never received an order number so I am unable to preview my order which you will now auto ship without me being able to see before it ships. I emailed through your website 3 days ago and never received a response.

I would advise everyone who uses this website to check their spam folder. I only figured out that’s where my artwork approval was sent to when I hadn’t heard from them in about a week (with delivery being no later than the 1st of December I thought I’d try and figure it out.) when I found the email I was taken to their approval site. From there I was shown what I had approved (since I didn’t respond in 72 hrs). It’s just the head of my dog same light same everything just put on top of the uniform. I tried my best to follow all the picture guidelines. No shading was done to match the background you can see ambient light from my kitchen in the picture right over my dogs ear. You’d think they would take more than 3 min to work with the photograph. I hope they can make it right. I finally pulled the trigger on this after seeing their ads for over a year and was just really let down. I will admit that me not finding the art approval has led to this so I’m able to shoulder some of the blame I just felt like it should look a ton better for what they are charging.

Cute pics, terrible service that I will not use again. 1) you do not reference the damn order number in any of your correspondence! The only way to log in is by ORDER number (dumb). So I had to search through emails and then figure out WHICH order I was referring to bc I had multiple! 2) when asked to update a photo for a better print, I went to upload a few and choose one. I never even got to choose. It automatically submitted the first photo uploaded. No thanks.

Once I opened it. I was not as happy with it. It has her with longer fur and she is short hair. The sample you sent didn't have the longer hair.

I am feeling frustrated and confused that I have received this review email BEFORE I have received the physical gift.

When I ordered the jumpers, the website stated I would get the mock up in two days and I paid even extra for queue jump to ensure it would be quick, however once I’d purchased it, they changed it to 10-14 days. This is very disappointing and their website needs updating to reflect the true time lines, especially when taking more money from customers.

Would be nice to see a mock-up of the image. We uploaded a picture but aren’t totally sure how it will look in The “costume”. Fingers crossed.