Crown & PawReviews of crownandpaw.com

Response from Crown & PawOct 24, 2022

Dear Liz, I would like to extend our sincerest apologies corcerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. I've sent you an email regarding your concern so that I can provide you with this matter and provide you with an alternative solution. Thank you!

Response from Crown & PawOct 17, 2022

Hi Mandy, I'm sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. I've checked our system and can confirm that your order has already been shipped out. An email notification has been sent to you as well containing the tracking details of your package. Thank you!

Response from Crown & PawOct 17, 2022

Hello Peter, I'm extremely sorry to hear about what happened, and even more sorry to disappoint a customer. I'd like to make sure that such mistakes don't happen again. I've forwarded this issue to the our management as a feedback so that we can investigate on what had occurred. Additionally, I want to take this opportunity to let you know that should the recipient of your order is not satisfied with the product received, they can contact us at [email protected] and we'll certainly address their concern. Thank you!

Response from Crown & PawOct 17, 2022

Hi Isaac, I'm so sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Would you be so kind to send us an email at [email protected] your order details so we can determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.

Response from Crown & PawOct 10, 2022

Hi Ian, I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Please be advised that all customers get to preview their artwork and request any changes before printing. Once your portrait is ready, we'll notify you via email. You have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don't hear from you, we'll consider it approved and will proceed with printing. I've checked the details of your order and it seems to show that your artwork was automatically approved on October 08, 2022 as we have not received any response regarding the email notification sent to you on October 04, 2022 for the review and approval of your artwork. Your order has already been sent to production and I'm afraid that we cannot make anymore changes to it. I'll try to request from our team to pull it out from shipping so that it can be sent back to our design team. However, this is not guaranteed as your order is already down the line of production. Thank you!

Response from Crown & PawOct 10, 2022

Hello Geno, I'm so sorry to hear about what happened and hope you will accept our sincerest apologies. We are committed to providing great customer service and I would like to make things right. I've checked our system and can see that you have sent an email regarding your concern. Our team has already re-processed your order with the correct artwork and you should received an email containing the new tracking number in the next few days. Thank you!

Response from Crown & PawSep 19, 2022

Hello Ashley, I'm so sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. I've checked our system and it seems to show that an error occurred to your order which was why the artwork preview was not shown to you at the time provided. I'll have notified our management about this so they can fix the issue to avoid the same thing to happen with the other customers. Thank you!

Response from Crown & PawSep 7, 2022

Hi Matt, I've checked the details of your order and it seems to show that you were able to approve the artwork successfully. Once your order has shipped, you'll received an email notification containing the tracking details of it the package. You may also check the status of your order via your dashboard by entering your order number and email address. Hope this helps!