Crown & PawReviews of crownandpaw.com

I had three portraits done of our three dogs to give to my kids for Christmas. I ordered by the deadline for a Christmas delivery. I just received the portraits on January 29th. The process was extremely slow and frustrating. Each revision would take a week. There is no way to talk to anyone by phone. Emails would get generic, computer-generated sounding responses. The end results are fine, although the last revisions I requested, which were correcting small imperfections on the canvas, were not done on what I received (although they had sent me the image by email of the corrections.) If you have a couple of months to spare, don't mind corresponding to a computer in an unknown location, and luck out by liking the first image sent to you, then you may be satisfied with Crown and Paw. However, also worth noting, they never posted my 2 star reviews on their website. They only put up 5 star reviews with one, and only one, review that gave them less which is from August.

The amount of back and forth I've had over a seemingly simple transaction for one dog portrait is absurd. There must be 20 emails. The system was constantly glitchy and I still do not have my product (which I ordered pre-Christmas). I will not be using this company after this order is complete.

The first pass had clear mistakes, and the second pass didn't address the revision requests. The third pass remained identical to the second revision. The issues persisted until the fourth pass when I submitted my own Photoshop version to illustrate what needed to be addressed. The back-and-forth process caused a delay in approval, close to two weeks. The end product is something I'm happy with but it took some hand holding.

Grossly underestimated the amount of time it would take them to generate art and print the item. Even with being charged for the 24h art turnaround option, the art took more than a week, and 3 more days for a simple change (I asked the line drawing be changed from white to black, as simple as pressing Option-I in photoshop). I can't judge the final product as it's STILL 'queued for printing' but I'm hoping it'll be worth the wait. I'm not saying don't order from Crown & Paw, just be aware that it's going to take a LOT longer than they promise.

The quality was so poor. It looked like they dropped it into a cheap photo app. So disappointing. Did not look like my dogs. Was $100 for an 8 x 10 and when I explained that it didn't look like my dog they offered me 30 % off another purchase. Horrible. Use West and Willow. So upset that I took a chance on this company.

The artists do not understand clear, basic instructions! The first revision went well, but I wanted the head to be shifted. On the following revisions, despite giving clear instructions, the artists cut or modified fur and sometimes shifted the head positioning. I even sent a crude edit I did in MS paint to help visualize what I have explained. I am at revision 7, which is still not what I asked for but I am just so frustrated that I'm giving up and accepting it. Close enough I suppose. Will not be ordering again. This is my second canvas order from them. First time around there was print quality issues which was corrected very quickly by sending me a new print.

I never received a sample of the original order. I placed wrong and corrected from a poster to a print. I asked when they billed for additional monies to please refund one of the shipping and still haven't received a credit as I was informed I would once I paid the second payment. Still never received a sample of what it is going to look like.

I could not change my quantity. It somehow got two in the cart and I could not change, had to delete and start over. I could not edit the photo to enlarge the dog face