Crown & PawReviews of crownandpaw.com

nobody has contacted me regards my order revision. Despite me asking plenty of times.

I am still waiting on my package and have received no updates from crown & paw as to when it will arrive.

I am hoping 1 star will prompt your customer service team to get back to me! I'm very excited about my orders - the proofs appear to look great... but my excitement has been overshadowed with anxiety as I've reached out several times via email (since there is no number to call) to confirm the delivery details for each of my canvas' (they need to be sent to 2 different locations due to COVID) and have had inconsistent/inaccurate/incomplete responses (the "updated" shipping location displayed is still to 1 location AND is a mix of both addresses, therefore, it will ship to no one as is). I would be happy to write a better review as soon as this issue is resolved, but for now, I am pretty disappointed.

I have never received a review of my artwork.

I will change this review as soon as they respond to my request to alter the art work shown. Emailing me over Thanksgiving and giving me only 24 hours to proof an image is not only very quick but also inconsiderate. As soon as I saw the email (too late apparently) I emailed their support through a form on their website. There is absolutely no way to comment on my order via the order review (customer tracking) page. The tracking page says order sent to print. The head of the pet on top of the body is comical and bobble head like. Was the artist in a hurry? Did they just not care because it was over Thanksgiving? I don't know. What I do know is the picture is awful looking. You can be assured that if they do not reply to me I will be returning the wasted work and effort on that canvas print immediately without even looking at it. What a waste. Go elsewhere for your cute print. I guess my present will not be one this Christmas.

The short form is that I've bought two canvases as Christmas gifts. Their automated emails state that I'll get a proof within 24-48 hours, but it's been over a week and I have heard nothing despite efforts to communicate with them to find the status of my two orders. I am loosing faith that things are actually happening...or perhaps they are not able to run their business during quarantine. Either way, I understand, but would be nice to have some direct communication about status so I know if I have to go buy a different gift. This is made especially frustrating in that every day I get 3-4 emails (per order) with discount codes, asking me how they are doing, etc. But no updates about the actual order.

Its been over a week since I ordered and have not received a preview. I can't give a higher rating because I do not have a product to review.

I paid extra for expedited service but still haven’t received a proof and I ordered 7 days ago. They said a proof would be provided within 2-3 days. I get daily spam email from them trying to sell me more things but nothing regarding my order. Very frustrating as this was supposed to be a Christmas present. I feel ripped off.