Crown & PawReviews of crownandpaw.com

No option yet

I tried revising my pet portrait and It’s been almost a week and I haven’t heard from them and I just got an email that I won’t be hearing from them and asked for this review. I sent them an email 3 days ago wondering what the process was of updating the pet portrait with a photo better suited for the template I chose and was ignored. I’m not really sure if I’ll be receiving this at this point... extremely poor customer service

This the second request for review that I've received from Crown and Paw before I've even been sent a proof of the product I purchased. I received an email when I purchased the painting that I would receive a proof within 3 - 4 days. It's now been a week and a half and I've received a dozen or so promotional emails trying to get me to purchase more from them yet no email on an update on my original purchase. As a customer I want to know that I'm being taken care not bombarded with emails to make more purchases or to leave reviews for an item I haven't received yet. C&P you need to focus on customer service and get a better marketing team.

So, I placed my order on Nov 25. As of Dec 2 I have not received my email to approve the canvas. When I checked the dashboard it has not been started yet. I have however received at least 2 emails a day with discount codes to buy more and 2 emails asking me to review a product that has not yet been made which I find slightly irritating.

I needed an edit, I made a mistake on the photo. I’ve responded to the review and emailed the regular contact email and received no response, incredibly disappointing. I started before Thanksgiving and now may run out of time. Will not recommend.

Nobody answers any of my ducking questions. Y’all just send me reviews and reminders for two weeks. Can I get some help!?!?!?

Its been a week and I still havent received my portrait to even confirm that it is ok. So based on your 3-4 days that you say for the turn around. I have to give a 1 star.

Still waiting on proof...