Crown & PawReviews of crownandpaw.com

While I understand that this is a busy season for the creators, I wish the site were more clear about the turnaround time. The "How It Works" section states that the artwork will be ready for preview in 2-3 days, which is specifically why I chose to order from Crown & Paw vs. Etsy or another site (which were cheaper). My order confirmation email says that it will be 10-14 days for the preview. As this is a Christmas gift, this is quite disappointing to learn after the fact. Please update your site to accurately reflect turnaround times.

I absolutely love love love my painting!! The first time I saw it was I was so happy and excited, I was really filled with so much joy. When the excitement died down I realized that my dogs fur wasn't the right color. You are allowed to write to them to tell them what's wrong and what needs to be fixed. When I wrote the first email telling them about the fur, all they did was change the background color. I felt like OK, it does look better, he doesn't look so washed out. Then I sat their and thought to myself, No, I am paying for this and I left a very generous tip, something I didn't have to do. I want to remember my dog the way he looks and not settle because someone doesn't want to correct something the first time. I am ecstatic and in love with the new painting with the correct color of fur. I am disheartened that I had to send several emails that should have been corrected the first time. Makes you sit back and think, do they do that to everyone?

It was a little difficult to navigate the first few times, I used my phone, so that my be why I had such a hard time, but I did eventually get it figured out. 🙃

I don’t think I have received my proof… obviously will not be here for Christmas.

One of the heads was off centered. I put in a request for it to be fixed and the image I got back was basically the same. Other than that I had a good experience!

The artwork is good but I was disappointed it doesn’t fit a normal digital print size frame. There is a barcode at the bottom of the picture that I had to figure out how to cover up also. For the price I was hoping for better quality and ease to frame.

I still do not know if the one with two dogs ever went thru

It would be better if you had a customer service phone number in order to speak to a human 😀