Crown & PawReviews of crownandpaw.com

Can’t view my order 588226! Says order does not exist 404-304-3888

Sure wish I could have approved the artwork before hand. The quality of the pillow fabric is cheap. It is filled with synthetic fill (like a cotton ball) there is no zipper or pipping and the graphics are blurry. If you look in the emails, I requested that the head of the Aussie be lowered. It was not. Also the edit send button would not work. I feel that you mislead people about the quality of your merchandise.There is no option to return the merchandise and there is no customer service correspondence from them to make things right .The only reply was when I left this review . They also ask for an artist tip when there is clearly no artistry in it, and an extra charge by saying they will expedite your order quicker. The replies are computer generated. I do not want anymore of your cheap crap, I requested a refund 3 times in emails and have been ignored .This is a scam . I would highly recommend to keep your $$$, it’s not worth the headache.

I have not received my item it’s been September and it hasn’t even shipped and I paid MORE for fast shipping.

They offer a bunch of “scam” add ons. I paid for “detailed tracking” bc my order was a gift. My order was not updated from anything except for “order confirmed” on 10/12 and “marked as shipped” literally 2 minutes before it was delivered Additionally, when I reached out to customer service, it was all copy paste BS responses. It’s clear they put money before their customers

The quality of the work wasn't great and when I asked for corrections, they resent the same image and then kept blaming the photos. I went through another company and they did a fantastic job with the same photos. Crown and paw was disappointing and I do not recommend them.

Prior to placing my order for 3 pet portraits, I specifically sought further information regarding the "unlimited revisions" statement on the FAQ page, as I knew that I had a few different photos in mind. All that was available was "We're proud to offer unlimited revisions free of charge, so you can be confident you'll love your portrait." Upon ordering and requesting changes, there is only one button stating “Request Revision” whereby you may type a request OR request to change the photo. This can be assumed that a “revision” is inclusive of either, which is stated to be “unlimited.” When I attempted to change the photo a second and final time, I was unable. Customer service informed me that the policy to change the photo a second time (which is an additional $10 plus tax), was listed under the Returns Policy. Revisions should not be addressed under the Returns policy- they have absolutely nothing to do with returning the product. I would have never looked here for this information. The FAQ section is far more appropriate for referencing these policies. I searched "photo change" in the FAQ search bar and found nothing, thereby assuming that the "unlimited revisions" applied. There should also be a note under the "Request Revision" button clarifying this policy. I informed customer service of my feedback to improve transparency for customers in the future, and it was completely ignored. They merely sent me my $10 invoice, told me to pay it, and they'd make the changes. Further, I had ordered 3 pet portraits. I had only requested photo changes for 2 of them. I would think that considering I purchased 3, I should get a total of 3 photo changes regardless of which portrait it was for. This inquiry was also ignored. Misleading and evidently not open to or appreciative of useful consumer feedback. Website layout and customer service need serious work. Unhappy customers always go elsewhere. Luckily for us, there are plenty of alternative pet portrait sites to give our business to.

Despite the Returns and Policy. “ If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavor to make sure you're happy with the final masterpiece.” There was ZERO effort in attempt to help make my portrait better. My family lost our cat in a house fire this month and wanted a good memorial for my children. I voiced multiple times that the portrait just wasn’t right and there was no effort to improve. I will have paid $100 for a portrait we hate and will sit in our basement collecting dust. Where sad about this experience.

To start, their website is horribly buggy- when checking the status of my order it would go from “we sent your order to an artist 2 days ago” to “we sent your order to an artist in about 6 hours” (??) In my confirmation email it said I would be able to see a preview of my artwork in 1-2 days. It was a week before they were “finished.” The quality of the portraits was horrible. I don’t know what took a week because it just looked like my reference photos had been cut out and pasted onto their photos with Microsoft Paint. You can get much better pet portraits on Etsy.