Crown & PawReviews of crownandpaw.com

I'm still waiting to review the artist's work for my two product purchases. On that note, I'd say Crown and Paw could do a better just providing estimated timelines for each step in their process. Updated on 12/21/20 - I only received 1 of 2 items purchased. My "customer portal" provides no details about the status of my other item. Despite responding to the same support thread where a rep engaged me on 12/6/20, no one at Crown and Paw support has responded to 5 follow up messages over 2 weeks. I submitted yet ANOTHER ticket requesting a phone call today.

Great website, easy to use and order! But the follow through has been really disappointing. I placed my order for two items on Dec 2. The website suggested that although close, I should have received my items before Christmas. On December 3rd the an email from the founder told people with orders that they would expedite and or next day courier items in order to make it in time for Christmas. I was really disappointed then to see that both items were shipped standard US postal service. Not certain what I paid for in terms of expediting both production and shipping as they finally printed the pieces around December 21st and just sent them regular mail. It's January 5th and have had no updating of tracking since before Christmas. Requests to Customer Service wasn't useful, and they ignored the question about the founder's commitment to send overnight courier if that's what it took. Clearly it was just an empty promise. The artwork digitally looks nice, but that's all I've seen thus far.

I’m disappointed with the service. I placed an order 7 days ago. I should have received the mock up between 5-6 days but I haven't heard anything yet. Instead I’ve been bombarded by emails and texts. I don’t mind an occasional marketing email but I’ve been receiving up to two emails a day! I have now unsubscribed.

I was so excited to make this piece of artwork. They came back with the image fairly quickly and asked me to approve or make edits to the team. I attempted to contact them 3-4 times on the editing page and never received a response. The picture was appearing blurry and I wanted to know if it was going to show up pixelated on the finished product and if so, I wanted to use a different image. I paid $100 and now I'm worried my present is going to look terrible.

After more than a week, I still have not received a preview of my artwork. It took 48 hours to even get a response from my complaint to customer service. However, my mailbox is being flooded with marketing emails. Of course, my credit card has been charged.

Made an order. Picture was too blurry. Replied to those emails saying if the picture wouldn't work for ANY of your products, to cancel the order and issue a refund. I couldn't find anywhere to contact customer service direct. And now it seems I'm going to end up with a blurry product. I get it. Yall need a good quality picture... but that was the best I had, so I took a chance. Almost a $60 order

I was expecting a preview of the artwork with 3-4 days. It’s now been 8 days and no preview. Hoping this site isn’t a hoax!

No communication. It’s been over a week and haven’t received artist proof. Not even sure I’ll get my piece in time.