Karen
I am actually quite impressed because…
I am actually quite impressed because when I emailed questions or concerns, someone got back to me quickly and with a person response. The reason I only gave 4 stars is because initially I wanted to take advantage of a great offer, BOGO on 2 canvas prints. I spent much time getting everything “just right” only to get a message that my order didn’t qualify for the BOGO offer. I still don’t understand why. Staff responded quickly when I emailed and offered me a new coupon for 20% off instead, that that’s the normal coupon rate now anyway. That part was super misleading and disappointing. My second issue is the fact that, short of starting all over placing the order, there is no way to go back and add or delete something from the order. But, I still appreciate the quick responses when I emailed AND huge, the responses appeared to be from someone whose first language is English. I do not like knowing my order is going to another country. So far, so good. I’m anxious to see how these pictures come out. One is for me and the other is for a friend for Christmas.
Response from Crown & PawSep 22, 2020
Hi Karen, thank you so much for your feedback! We are so sorry to hear that you were unable to avail of our FREECANVAS offer. Sadly, the promo was only from Sept 16 - 19 only. We do hope you'll be able to avail of our upcoming promos. Please do check your dashboard to see your order's progress and your artwork's preview! Thank you for choosing Crown and Paw and thank you so much for the wonderful stars!❤️👑🐾