Crown & PawReviews of crownandpaw.com

They will not get back to me and I haven’t heard anything since ordering!!

customer service non-existent.

Ordered november 17th. No update. No response to emails. No response to fb msgs and of course you dont have a phone number. This is my 2nd order from u and will be my last. Completely unacceptable

They said they would make changes until it was right. Now they want to charge me an additional $10. Very misleading

The system asked in the shipping area for a contact number; therefore, I have the number of the person to whom this portrait is being made for as a Christmas present . . . so they can tell them where to drop the package. What does the system do . . . before I have even completed my order it has sent here all the information about my purchase for her. Now, my surprise gift is ruined! And, to top that off C&P is only offering 20% off of my next purchase. Not acceptable!

For order 593251 the website says my order is still I. The que after approving artwork on 11/24 and the promised ship date is 11/26-11/39 which as of writing this in 12/3 has far since passed. Customer service is awful, do not reach out to customer service through the online portal. The haven’t responded to inquiries from 11/28 and 11/30. You have to email them directly and the response is auto generated and will only tell you the update on the website. Awful experience you will not get product on time. Refrain from buying here

Company has failed to respond twice to emails regarding a missing order number.

I would say that my experience was less than satisfactory, as I was on the site for several hours trying to beat the deadline for your extended Cyber Monday Sale. I had multiple orders and while uploading our pet photos and selecting the theme was relatively easy - the overall process was frustrating. I am considering cancelling ALL orders. Following are my concerns: 1) It appears that it is only possible to place one order at a time. While the site clearly states that orders exceeding $100 receive FREE SHIPPING...it doesn't seem possible to meet that criteria. Example: I was trying to purchase 5 different gifts - resulting in $9.95 shipping fees for each order - for a total of $50 in shipping fees. 2) On the mug order I had the option at the very end to purchase a size up from the 11oz. It appears that Paypal was charged for both the 11oz mug - and again for the larger size mug. I'm still trying to figure it out. 3) Several times while trying to pay for an order I was prompted that there was an issue with the payment...'please try again'. Which I did. 4) Ultimately, Paypal put a stop on my card and I was unable to complete my orders. At this point, I am totally confused by what orders actually processed and paid for. Because of the multiple charges related to this lengthy process, I now have to contact my bank to have them release my card. Additionally, I was unable to complete other on-line shopping because the payapal card was 'frozen' when so many orders were placed in such a short span of time. I have reviewed a few of the charges and they are incorrect! EG: On the mug order I was charged for the upgrade to a larger size with the original order. Within minutes a second charge appeared for JUST the upgrade price.