Alex
Wish the customer portal was updated
Overall, received my package pretty quickly which was great, but my customer portal was not updated when it shipped so the intended gift recipient got the mail and saw their gift ( had I known it had shipped I would have been checking the mail).
Response from Crown & PawNov 3, 2020
We are so sorry about this, Alex! We are currently working on this feature and this will be soon available to our customers. We do send an email notification to our customers once their order is shipped. We are so sorry it seems you did not receive this. Please do check other folders in your email in case you cannot find the shipping notification email. Thank you so much for bringing this to our attention. Rest assured we will make use of your feedback to further improve our products and services. We really appreciate this and hope to serve you better in our future transactions. Please do check your dashboard to see your order's progress and your artwork's preview! Thank you for choosing Crown and Paw!❤️👑🐾