Crown & PawReviews of crownandpaw.com

Ordered a portrait last year and it’s great. Ordered another for a friend for Christmas. Got the wrong dog! No contact info/phone number, tried to email. No response. No customer services. Never again

Horrible result and service! I submitted my order on November 10th as a Christmas gift for my sister, and they have still not delivered an acceptable image for me. I reached out to customer service about the issues I was having with the artist as they were sending me images that looked like I cut and paste the image myself, and they responded (weeks ago) but still have done nothing to fix the issue and/ or cancel the image so I can get something done for her before Christmas. I am EXTREMELY unsatisfied and frustrated. There is no way to cancel the order or call them, so I am left sitting here on pins & needles about this. Horrible customer service & artistry!

Did not receive a confirmation nor any type of receipt even though credit card was charged. Have never received the ordered product.

I sent two emails to the “contact us” email on the website because I wanted to change something and I still have not heard back!

I decided to purchase artwork from Crown & Paw even though it was on the expensive side because it appeared to be good quality and provided revisions if you don’t like the final product. Sadly, I was clearly very mistaken. When I received my first rendering, I was extremely disappointed. It looked absolutely horrible and was a different style than what was advertised. I was saddened, but reassured myself that I could get it revised. Apparently not! I sent in my revisions and they just sent back the exact same initial picture, which was so bad I could’ve paid a random person on the street $5 and they probably would have done a better job. They then kept doing that despite me being very clear I did not approve the picture and explicitly listing my revisions. I have contacted customer service multiple times and they continue not to respond even though it’s been past their response time frame. I would never recommend this company to anyone.

It was great until my in laws received a text with the photo of their dog as well as the details on what i purchased for them! All i did was input their phone number for shipping purposes! Why the eff would you text someone this??? I never stated that was my phone number. Side note- I received this survey at 6:14pm. You sent them the texts at 6:17pm saying the order was not completed. IT IS COMPLETED OR I WOULDNT HAVE GOTTEN CONFIRMATION TO MY EMAIL FOR THIS SURVEY

Not as advertised. I sent in a photo of my friend's dog with a toy in her mouth. I'd have thought for custom art work you would at least remove the toy... It was a simple cut and paste job. Disappointed. Will update the photo and retry... Hope I still get this in time to be a Christmas gift... In reviewing the art work, I needed both an order number and email... The order number wasn't included in any but 1 email from you, so it made it difficult to go check the artwork. Would have been nice to make the process more user friendly.

Said artwork would be sent in 2 days. It has been 10. I have received no update and have emailed the company multiple times without receiving any response.