Crown & PawReviews of crownandpaw.com

I ordered this print as a gift for Christmas 11/28. I still have not received the proof and it’s now 12/15. No response from email either. And no number to call.

I wish I could actually review the product I ordered a month ago but since I still don't have it my review is based off of service . I made my order the week of Thanksgiving and according to the website it should have arrived well before I needed which is 2 days from now . It's looking more and more like I will be showing up to my event without my intended gift . I emailed the company 1 or 2 weeks ago with a reply that they would try to get a rush on it . Then I received an email that it would be done within 4 days (that was 6 days ago . I just checked online and it still says it's ready to be sent to an artist . I am very dissapointed and not sure that I will consider crown and paw again or suggest to friends/family.

I put my order in 12/5, and have yet to receive the proof that I was supposed to have within a week; no explanation. I can’t see how I will have this by Christmas, and I paid extra to have this done

I have not received a preview of an order placed on 12/4. Was guaranteed by Christmas. No response from customer service.

I am not sure why I am getting this request for a review. My photo hasn't even been sent to the artist yet. I submitted my order on December 8th and its December 15th. It appears to be a 7 step process and its still on step 1 of processing the order after 7 days.

3 weeks still no prooff

After paying $50CAD for a mug, I expected the quality to be amazing. The artist revisions were a joke. I requested my pet's name to be written instead of one of the two GIANT Crown and Paw logos that literally took up half the mug. I literally sent the request 8 times and they kept "revising" the work but not changing anything at all. Finally I reached out to customer service and told them about the trouble I was having. They fixed it within a few days, which was great. (Although the fact that I had to contact customer service to get any artist revisions done properly was a hassle). I approved the design the same day and the mug arrived but the print job was different than the art I approved. There were two 1/2" black lines running down each side of the mug, which were not on the artist proof that I approved. I complained and they sent me a new mug "done properly," except the mug was literally the exact same, with the same ugly black lines! You'd think they'd at least check it before sending it off. No quality control. I emailed them a photo of the two mugs side by side to show that the error wasn't corrected. They said they'd get back to me but it's been over a week. I think I'm going to call my credit card to get a refund today because this has been going on for months and they can't get it right nor provide me with a resolution... It's really a shame they can't get their act together because it's a cute idea.

Placed my order November 27th. It is now December 15th and I have not received any updates. As far as I can tell my dashboard says the artwork hasn’t even been sent to an artist. There is nothing for me to approve and if a new photo is needed for better quality I wouldn’t know because there’s been zero communication. I am hoping to get this before Christmas but it’s not looking promising and I am beyond disappointed.