Crown & PawCrown and Paw is a pet focused home decor brand that prints high quality custom pet art featuring your very own pet. Print your pet on a custom canvas in an authentic renaissance style portrait and give them pride of place in your home.
Crown & Paw (crownandpaw.com) has 18,887 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Lily S.
I placed my order on 12/4 and have not received any preview of my order. I paid for the order and have attempted to communicate on 10 separate occasions through different sources (emails, messages, social media). I have received no response and again the order is PAID for! I am so disappointed! I am a returning customer and I am so upset that my money has been taken.
Angie F.
I placed my order two weeks ago and I’ve sent an email and two messages with no response. I’m just trying to figure out what’s going on with my order it’s been saying processing for two weeks I was hoping to give this as a gift for Christmas. It’s frustrating that I’ve heard nothing back and there’s no phone number to reach anyone.
Jenn
I paid the 10 and I don't see the image yet?
Karen
I wanted to order a $75 gift card so my sister could pick out what she wanted in the way of a portrait for her dog. There was no single gift card for $75 dollars so I put in my cart a card for $25 and a card for $50. I then sent an email (because you do not have a number to call for customer service.....another thing I did not like) to see if my sister would be able to use 2 gift cards on one order. The answer I got back said I would receive and email with a discount code that my sister could use. I didn’t ask about a discount code. I asked about gift cards. I placed my order anyhow and got 2 emails for 2 gift cards. My question is still not answer. It appears as if either the people that answer questions via email either cannot read or they are an AI robot who got it wrong. Then I get an email about my order and next steps. Well that is great if I purchased a picture but shouldn’t the next steps pertain to a gift card not an order. If my sister cannot use both gift cards for one order I guarantee I will never buy anything from Crown and Paw again. Customer service is truly lacking. You should have live people available to answer questions.
TAMMY J.
Less that 10 mins after submitting my order 609223 I tried to contact someone to cancel and was only able to submit a comment in the field with the hope it would cancel my order. I did this before receiving a confirmation email. I’d like to cancel please
Response from Crown & PawDec 12, 2022
Hi Tammy, I've checked our system and can see that our team has already responded to your email and canceled your order. You should receive an email confirmation regarding the cancellation of your order. Thank you!
Jewel F.
I have been trying to get in touch with you for days with no response. I'm reporting this company
Adelaide S.
BUYER BEWARE! My experience with this Chinese company was extremely negative. They basically took my $60 and delivered a crappy, substandard product. Don’t fall for it. It’s a scam. They say you can approve they design and request multiple changes if needed. THIS IS A LIE. The approval email went into my spam folder & I didn’t see it for a couple of days and by then it was too late. The final product was already shipped to me 100% WITHOUT MY APPROVAL. Later, when I reached out for help from their customer service department, I was told that was their “policy”. It was also their policy to not give any refunds. By the way, it took their customer service dept 3 days to even respond to me. And why am I so unhappy with the finished product? Why do I feel so cheated? BECAUSE IT LOOKS HORRIBLE!!! I thought this would be my Xmas gift to my husband - a sweet reminder of our recently deceased dog. What I got was the sloppiest, laziest, most unsubtle cut-and-paste job of my poor dog’s head. It’s a Photoshop nightmare! Her head is WAY out of proportion with her body - much too big - looks really weird and awkward. Also, the way the head is pasted on the body, she has no neck and part of her face is missing. It’s like they made no attempt whatsoever to blend the head and the body together. It looks truly terrible - they literally just cut out the head and plopped it on the body. It’s shockingly bad-looking. But none of this matters because they’ve already told me I won’t be getting a refund. I’m just cheated out of $60 and the awful dog portrait is going in the trash. I want to reiterate - they told me I could approve the design before it was finalized and shipped to me, but that wasn’t true. It was shipped without my approval - and believe me - I would NEVER have approved this mess. Other people seem to be thrilled with their dog portraits. I AM NOT!
KUrq
A text message was sent to the intended recipient, whose number you were only given for shipping information, with ALL of the details.
