Crown & PawReviews of crownandpaw.com

No follow up. No idea where my order is

Unfortunately i regret to give this the 1/5 rating. I understand everyone and every business is struggling during 2020. That being said... customer decency is not affected by Covid.... i have waited and had no response for two weeks. All i want is my money back... Do not order

I am so entirely upset. I sent in my order on December 1st. It will be December 17th in 4 hours. I was emailed I'd get a "proof of purchase" a few days after submitting. Didn't happen. I've tried to look up my purchase on Crown & Paw website. It wants me to put in an order number. That is funny because I was never given one. I have, however, been billed through my PayPal. Also, I have been sent several emails from this company such as: - Your Holiday Order & Next Steps - How was your experience? - A reminder to review crownandpaw.com - About Your Crown & Paw Order! I have sent 4 emails. None have been responded to. I've looked on the website for a number to call. That's weird; it says, "Right now we don't offer customer support by phone. We would advise live chat (if available at the time) or email." There is no "live chat option". Clearly, the companies email doesn't work either because I can't get a response from any of my 4 emails. This really blows because I was so excited for this gift for my husband. BUYER BEWARE!!! Scam? I'm thinking so.

Update: Dec 30 I’ve gone to and from with these guys from saying it’s on its way or in transit, to explaining how shipping works, and then blaming the shipping company when obviously some people got their shipment. On Dec 25, someone got back to me saying they may have lost shipment and will reprint immediately and once shipped will let me know. In return I emailed back by saying that’s what I’ve been communicating and they can do what ever they want and I’ve done my part with my bank. Some hooligan replies back by saying “they completely understand my frustration etc etc etc” The point is this people don’t listen and will just push back by blaming things and giving false promises. Again if they just checked out the damn tracking number, also with attached photo that says “packaged has not been picked up” rather than saying everything is on its way then maybe they can fix not just mine but others too. Update: Dec 19 I’ve sent emails asking where my product is with this company since they’ve provided me with a tracking number. They just said it’s in transit which they’ve actually dropped a ball on due to lack of transparency. The product is nowhere to be in in transit. I’ve called the courier and it only says “shipping label created no package on hand” What gives crown and paw? You’ve already got my money and where is my product. As much as I don’t want on doing this after this weekend I’m filing a claim through my bank. You’ve completely failed a lot of people on your end. Dec 16: Ordered product since Nov. 27 and Dec 9 it was supposed to be sent. It’s now Dec 16th and there’s no movement on the shipment at all. Emailed them two days from now no reply, emailed them again today and I hope someone replies back. They’ve already taken my money $40+ worth, now where’s my product? I’ve ordered from them in the past but I’m quite disappointed with them this time. Hope you guys can resolve this! Just send the product if it’s ready, you’ve already given me tracking number so what gives?

I’m not sure where the disconnect is or if they didn’t have enough artists for their orders during the holidays but I paid for the “rush” which I assumed would have my print delivered by Christmas. Guess I was wrong about that. It took a while to get the proof and for any status change to the order.

I placed my order almost 3 weeks ago and paid for a queue jump on artwork creation. I have yet to get any sort of proof back. Cutting it this close to the holidays when paying extra to get it done in time is making for a sad holiday season.

So, here I am 3 weeks after submitting my order, waiting for my artwork. Nothing. Nada. Zip. Zilch. Christmas is ruined. Thanks, Crown & Paw.

I ordered in November and still haven’t been contacted with proofs. I’ve tried submitting questions about status updates on their website, but am reviving 404 errors whenever I try to use their customer service form. Poor customer service and no product delivery so far.