Crown & PawReviews of crownandpaw.com

I ordered as a gift in the first week in December, so I feared some delay. I paid the ADDITIONAL amount to expedite the process. After two weeks of watching the customer tracker, nothing changed as it remained "Processing Order, Ready to Send to Artist"... I sent an email AND HEARD NOTHING BACK. There are 4 more steps to create the art before shipping and I would've assumed more communication/progress would've been made in TWO WEEKS. Now, I fear this is a gift that the kids will be receiving in the new year.

I ordered a month early to ensure Christmas arrival, as they advertised (and continue to advertise) I contacted them and didn’t hear back for over a week. They assured me the artists are working on it. Still no updates weeks later. I inquired about a refund and never heard back. STAY AWAY!!!!!

HORRIBLE this company has the worst communication and has messed up my order 15 times

Ordered and paid for 2 portraits for each of my kids for Christmas . Only one was shipped . I have been trying to contact someone at customer service and no one has got back to me . Very disappointed .

Ordered on december 1st even paid extra for the queue jump option. 18 days later and i have yet to receive even the proof. Sent an email asking for an update no answer to that either. I understand being busy but for a product that was supposed to take 4-5 days this is horrible customer service. Oh and no phone number to call that i can find either.

This is the first review I have ever written for a company and I am dumbfounded by the way Crown and Paw operates. Ordered a photo of our dog as a gift to be on canvas. The edited photo they sent me to review was appualing. I literally could have gotten my 6-year-old cousin to do the same editing job.....blotches of my previous photo all over, it looked copied and pasted. Asked to change the photo thinking that was the issue...it was NOT. The second edit came out just as terrible as the first. When I realized that they weren't going to do a good job on my order, I asked for my money back. Surely, the item hadn't be made so it wouldn't be too hard to refund my order. NOPE...I was told that since it was 24hrs after my initial order, they don't offer refunds at all. After MANY emails back and forth, I was told they would give me my money back MINUS a $10 fee they *had* to take......I took whatever money I could get and ran. Gave a photo of my dog to my boyfriend, he plugged it into photoshop, worked his magic and it came out looking very professional. Crown and Paw should be ashamed of the "artwork" they try and pass off onto their customers and the trouble it took to get SOME of my money back. I Will never even consider purchasing from them again.

I paid for jump queue. It has been sitting ready to send to artist for over a week and no customer service response. I ordered within the time frame of arriving by Christmas and it has yet to be sent to an artist.

I placed an order towards the end of November. I had a blurry picture and had trouble with the dashboard, so I communicated with support directly and sent my pictures through email. They were very nice and responsive, but I did this back on and around November 24th for a Christmas gift and it is now December 17th and I haven’t seen anything to approve yet.