Crown & PawReviews of crownandpaw.com

Why keep sending me satisfaction surveys when I haven’t even received your product or a preview of your product yet?

I placed an order on 11/25. On 12/10 I got an email saying my preview would arrive soon for my approval. It’s now 12/20 and still nothing. I guess I’m not gifting this for Christmas.

I placed an order 3 weeks before Christmas with the supplemental add-on to jump the queue and shorten the wait time. I knew I wouldn't get the actual piece shipped before Christmas but was hoping to get my digital download so that I could print and give to my SIL on the day. I have sent 2 emails asking for information as the customer dashboard status hasn't changed from: Preparing to send to artist. I have not received a response. There were 3 days between my responses as I allowed the 24 hours the website said it would take for a response PLUS a couple more to allow for the crazy holiday season. Still no answer! I'm so terribly disappointed as just a couple days ago I saw a promotion for the company (through FB) promising a free digital download guaranteed in time for Christmas. I don't mind having paid for the download, I would just love some communication... and my digital download in time for Christmas.

It is challenging for me to write a review as the ask to do so is coming before I’ve received my product. Additionally, I have sent (2) communications via email asking for an update on my purchase. No response and it’s been (5) days. While I can appreciate the busy times with the Holiday approaching, not receiving any client services support does not reassure me, in any capacity, the status of my purchase. But, I’ve received several system generated asks/reminders to review you. I’m at a loss.

Placed an order on 12/2 and still haven’t received the proof to review!! NO response to my emails. Not impressed!!

buy 11/232020... 12/20/2020 no news and nothing in my mailbox.

No communication after the order. No progress on my order after being placed. Emailed them And still no response. If you are overwhelmed by Christmas orders then stop advertising.

I have not received my prints to review in a timely time frame. Nor have I received a response from customer service. I am completely dissatisfied. Update: 12 days and still waiting. Contacted custoner service twice now. What a rip off!