Crown & PawReviews of crownandpaw.com

It feels like they focus more on getting first time customers in, but the rest of the experience is below average. You only get one review, and that's not even that great. I'm not sure what happens if you have a lot to edit. There was a request as I first put in an order, which was completely ignored. The art didn't really resemble our pet. And I got a very small thumbnail I wasn't able to download. They also seem to just add default whiskers that don't really match your pet's. We ended up cancelling, which wasn't even shown as an option. You're required to contact them while they try to convince you not to cancel your order. Messaging is very inconsistent and confusing. You have no idea how much time you actually have until you need to approve the art. And rather than taking the service fee of $10 from the total cost and refunding the rest, they charge you $10 first and you have to wait for the refund. The whole transaction felt a bit off and I don't recommend their service. You can find better artists who will treat each order with respect.

Took several weeks to be produced. Had to push the team to ship the order and it then arrived two weeks after that. Over 4 weeks from purchase to arrival in UK is not what was promised. 2 star purely because it arrived JUST before Xmas and appears a decent product.

I should be able to buy a gift card in any increment. I had to buy three separate cards to get to the amount I needed.

The website very clearly states previews will be sent for approval in 1-2 days. The confirmation email I received states the preview will be sent in 10-14 days… as in 2 WEEKS just for the preview. I understand shipping times are taking longer right now but there is zero disclaimer on the website about this difference in time just to get the preview. No banner at the top, nothing edited in the advertising. So.. preview in 2 weeks… plus shipping time is 2-3 weeks. You’ll get your product in no sooner than 1 month, probably longer.

Paid for fast proofing in hopes of getting my Christmas sweater in a couple of weeks. Ordered on November 18, 2021 and received the sweater December 23, 2021. Missed all holiday events and came much later than expected shipping. First proof cut my dogs ears in half and had to send back. Sweatshirt is washed out. Normally I only leave reviews if they are good. However, I gave them 5 stars as check out was great. Then it went downhill….

The processing, printing, and shipping times posted on the website are completely misleading. Both the advertising and the website itself are designed to induce you to buy with the promise of a relatively quick turnaround, but these claims are false. To date it has been over three weeks since I placed my order, and my artwork has STILL not been printed, let alone shipped. I do not trust this business or website to actually supply the product it promises.

End result was really crap! No effort was made by the design team on photoshop. After 2 revisits I gave u. They give 100% more effort to the advertised works than they will do on yours! However, the service was excellent!

Told they would be done by the 20th and said it had been sent to the artist days ago. Just looked at my status. Hasn’t been sent to the artist and won’t be done until the 27th. Don’t promise if you can’t deliver.