Crown & PawReviews of crownandpaw.com

No idea when or indeed if I will receive my order! It’s been weeks with no word from crown & paw. Meanwhile, I keep getting pestered by email to provide a review of a product I’ve not even received yet! So here’s my review; awful communication and no goods yet. Avoid!

Delivery was not in time. I still haven’t received my product.

Ordered on December 8th and still haven’t received a proof. This was a Xmas gift and I am sorry ordered from this company. I also sent two inquiries via email and no response. Do not order from them.

I haven’t received an email or any communication regarding my order since Dec. 9th. I’ve even emailed regarding my order and have not received a response. The customer service is absolutely terrible and I’ve paid money for something that seems like it’ll never arrive. This site almost feels like a scam.

I have not received one of my orders and I haven’t received updates on another order. I’ve inquired several times and haven’t heard anything. The very first order I placed with the company was great- great updates. Fast shipment and the product was great. These last two orders, not so much.

Order placed Dec 3, one week before the Dec 10 cutoff stated on your website. After emailing you about it you didn't respond, but you moved my order to "artist design". I could have done better in MS Paint. In the interest of expediency I approved just to have SOMETHING for that person on Christmas. Here it is, December 22nd and according to your website it hasn't completed printing, much less shipment. I highly doubt it will make it. Yet, through all this, you continue to advertise heavily on various social media platforms and via email. Let's see if this crap even shows up.

I submitted everything and paid . . . and it's been weeks with no actual follow up. I received something saying that if you sent your order in after Dec 1st, it could take up to 4-5 days to hear back. Well, I submitted the order on December 7th, and now it's the 21st and I still haven't heard anything about the order. Guess my daughter won't be getting that fun picture of her best friend. Very disappointed.

Everything from start to finish has been totally unclear. I placed my order on 12/11/20 and now on 12/22/20 have no update whatsoever. I've even reached out to their customer support team. Nothing! This is a really cool product, my only wish is that there was some competition. If so, Crown & Paw would be refunding my money and I'd go elsewhere. Very disappointed! They still have the opportunity to change my mind. However, that window is rapidly closing. We'll see.....