Crown & PawCrown and Paw is a pet focused home decor brand that prints high quality custom pet art featuring your very own pet. Print your pet on a custom canvas in an authentic renaissance style portrait and give them pride of place in your home.
Crown & Paw (crownandpaw.com) has 18,887 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Do Not B.
abysmal customer service. We ordered a custom portrait in early December, did not like the first painting that was produced and were told that the edits we suggested were not allowed. We tried to then cancel the order and did not receive any communication from CS until over a month later. The resolution was a new cancellation fee (a new policy that was not in place prior to our purchase). We’ve already reported them to the Better Business Bureau.
ED
Poorly presented product in review process & wouldn’t provide full refund when cancelled.
Jeanne
My user experience for ordering this time and my first time were frustrating. The first time I ordered the process was confusing when I wanted to add another item to the order. The interface wasn't clear and I ended up double ordering an item. This time I received an email promotion for a discount, yet there was no where to place the code. Since I was purchasing from my custom store, I was expecting the 20% discounted rate as stated on the site, but my price was the same as on the general website. Products are great - my ordering experience has been extremely frustrating.
Nat
After three failed delivery attempts and multiple attempts at getting a delivery solution the team has done nothing to help. I’ve been told that this delivery has now been attempted at a “local post office” but the tracking number given takes me to “we could not find any results with this number”. Honestly pretty frustrated for the price I paid for this.
Shylo K.
I ordered this item in November, fully paid for it and I still haven’t received it two months later. I haven’t heard anything from the company.
Response from Crown & PawJan 9, 2023
Hey Shylo, I understand your disappointment. I'd really like the opportunity to resolve this for you. I've checked your order details and can see that our team has already responded to your concern via email. I highly recommend checking your spam/junk folder if you're unable to see the email in your inbox as it sometimes goes there. Thank you!
Raymond M.
Horrible nonsense. Received a damaged, low-quality product. Looked like the canvas printer was dying but they were pushing it through anyways. Weeks of delays on replies from the company, and then all they want to do is try and replace it with AN EVEN WORSE IMAGE. It's appalling. I've used photoshop for maybe 20 hours of my life, and sadly I know what tools they're using and how absolutely juvenile their business practice is. Avoid at all costs.
Melissa S.
Item was guaranteed by Christmas— 1/4 still haven’t received product.
Amanda C.
Ordered a print for Christmas and the print was too dark. Couldn’t see my dogs eyes. They sent me another one and the 2nd copy was worse than the first copy. They sent me a print where the printer looks like it was dying and there were streaks all over the copy. Their support team says no refunds/ no returns. They keep trying to send me another copy, but this was a Christmas present and is no longer needed. Went to another company that was more trustworthy. I hate giving negative reviews, but this is an awful way to do business. I’m not thrilled. I just want my money back instead of another copy.
