Crown & PawReviews of crownandpaw.com

Terrible costumer service...pretty sure it’s a scam!

Placed my order two weeks ago and have not heard anything back! I have been trying to contact crown and paw but they will not respond to my emails! Don’t order from them during a busy season because this small business can not handle the volume!

Placed express order for Christmas. Never arrived.

I was so excited to purchase this unique gift for my Dad. I placed my order on December 11th. I did not expect my order to necessarily be shipped in time during this busy holiday season. At the VERY LEAST, I ABSOLUTELY expected a mock up of the canvas to be emailed to me for review to then be sent to the artist. I WAS going to buy two for my husband of our dogs. After this experience I will be taking my business elsewhere. I truly could not wait to surprise my Dad and husband with this gift.

I ordered my mom a mug for Christmas. I placed my order end of November/beginning of December and understood that it most likely wouldn’t be ready in time. The issue for me arose when I got an email saying I would receive sample artwork December 14th-16th, the 16th came, no sample artwork. I tried to check the status of my order and was met with a blank screen. On the 21st, still with no sample art and no update on my order, I sent a very polite and understanding email to the provided customer support email. Three days passed, no sample artwork, no order updates, and no email response. I sent another email expressing my concerns. It’s been three days since the second email, still no reply, no order updates, and no artwork. I normally don’t leave a bad review for places, but at this point, with absolutely no communication from the company and the feeling that I’ve been scammed out of $50, I figured this was the only way to get in touch with them.

Very slow no updates

Pretty disappointed with how long it's taking. Even paid the extra $20 for faster shipping. Ordered two weeks ago. Got this as a christmas present for somebody and it hasn't even shipped yet.

Order greatly delayed - still haven’t received after weeks. Zero communication from customer service despite numerous tries. When I tried to get a digital version of my print which I already paid for, the only option was to buy again. I understand a delay in shipping around the holidays - but the absolute lack of any customer service (including a simple response) makes this a company that does not live up to its online promises.