Crown & PawCrown and Paw is a pet focused home decor brand that prints high quality custom pet art featuring your very own pet. Print your pet on a custom canvas in an authentic renaissance style portrait and give them pride of place in your home.
Crown & Paw (crownandpaw.com) has 18,887 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Donna C.
It was time consuming just to register; kept saying it was not accepted. ???? When I finally got registered it didn't take me to the site. I had to google your site and go from there. I recommend that everything you put up on line has a link to beable to sign up and order immediately. Too cumbersome the way it is set up now because you have to hunt for a way to start an order.
Dave
The product is fun, but the process of ordering it has been a dismal experience. I've never written a review, but I felt my treatment throughout the process should at least be noted by someone beyond the gaslighting customer service. First, I will refer to customer service as "they," because there was never a stable interaction with a service rep; the signature changed every step of the way, which was immediately a red flag of poor communication. I had ordered my portrait on Nov. 28th and had not heard back from them for the amount of time they projected. I reached out to customer service, worried that my portrait might not arrive in time for Christmas (the projection was that it would). They replied and said the email I entered was misspelled and that my photo was in the wrong format. Okay, fair enough -- I don't think I entered it incorrectly, since I used auto-fill, but I'll give them the benefit of the doubt. I then uploaded two additional formats of the photos, one of which was JPEG. They wrote back to me again, informing me that the photos were in the incorrect format, without specifying which format they needed or preferred. So I asked which format would be best, and they told me they needed a JPEG format - which I had submitted - but that I shouldn't worry, they fixed it for me. So annoying on so many levels. So the photo is fixed and they sent a final proof, but it is now Dec. 21st and I need to change the address, because the recipient will have left by the time it would have come. So I requested an address change. They said that it would ship by Dec. 28th (5-7 days) to the new address. Neither of those things happened. January 14th - 4 weeks after my approval of their proof, they sent me an email with a final proof asking for my approval again. I approved it again, and it has now shipped - on January 17th, 1.5 months and change after the initial order, to the original and now incorrect address. It will arrive in 1-2 weeks, a full 2 months after I had ordered it. Every step of the way, each hiccup in this process, has been framed as my fault, which I have increasingly doubted throughout this process. I now know what it means to be gaslit by a company in a first-hand way. I can only recommend this service to those with unending patience and perhaps a team of customers, all of whom will represent one unidentifiable buyer skilled in covering their mistaking through gaslighting the service they're requesting. Either that, or the company will have to revamp their customer service and improve their inner communication.
PN
I'm not sure why I keep getting emails to write a review, given that I have not received a final product (or even a review picture) yet. But I'll review my experience so far.... First, this order was placed well after the Christmas rush, so that's not a valid excuse here. The website clearly states that after you upload your photo, "Your art will be ready to preview in 2-3 days." I uploaded my photos 8 days ago and also paid extra for the "queue jump." When I check my status, I'm given a window of "estimated date of completion." It's now past that window. So, despite the website saying 2-3 days, and me paying extra money for "queue jump", my order is still not even ready for review and it's outside of the window I was given. So far, not too satisfied with this...
ATB
I was so excited about this and still purchased it even though it was very expensive. The idea of the sweater was great. The delivery time was very long and the quality of the sweater is very poor. The colours looks faded and it looks very cheap. I am so disappointed and it isn’t something you can return as it has our dogs pictures on it
Coco T.
the artwork is not good, also I still not recive the second draft yet
Imee Q.
Not sure if during the proof review they could have made the dogs head a tad smaller to be proportion to the body.
Gary B.
I placed me order weeks before Christmas and saw it had been sent to print and was to be delivered between the 15th and the 18th. It is January 5th. Nothing has arrived.
Guyot C.
J'adore le concept et les tableaux sont vraiment mignons. Mais commande passée le 28/11 avec livraison garantie pour Noël et au final la commande est arrivée avec 10 jours de retard. En plus de ça, on adore la taxe de douane de 9 euros à payer à La Poste à réception du colis en plus des frais de port déjà payés... Même si je suis contente du produit, je suis vraiment déçue de l'expérience et je ne pense pas recommander sur ce site un jour.
