CrowdologyReviews of crowdology.com

Had a recent problem, customer service stepped in and sorted it to my satisfaction.

I hadn’t received any surveys in over 2 months so decided to log in to my account to check everything was alright, nothing showing wrong there but tried again tonight and it didn’t recognise my email address saying I had to revalidate which I did and logged in again and my account had been wiped of all my details, I logged back out and tried again this time it stated my email address not recognised. What is going on Crowdology? I have been with them for years. I have written in to support so will see if they reply. (Update, recieved email from Support as well as answer to this review, will keep you posted with result) (Update, all sorted, an IT problem with their website)

Update; Since this review was originally posted, my account has been reinstated and the money owed has been paid. However I stand by my original review as I don’t believe you should have to post on a review site in order to get an issue resolved. Many thanks to Caroline for resolving this issue and providing a more human response. I still believe that due to these aggregator sites that host surveys from multiple companies there is going to be a possibility that you can inadvertently take a survey that has been posted on another panel site, due to the rerouting that occurs. I don’t believe that we should have money withheld when we are faithfully attempting surveys. I have added another star for Caroline’s help! Having been a member of this panel site for over ten years, and never having much of a problem with them (which is par for the course with survey sites), I had my account terminated with no reason given, and unable to access the money I had accrued. Unfortunately this is similar to many reviews on here which seem to have had their accounts suspended in December. Having faithfully completed surveys for years I feel this is a terrible way to treat their members and for not even providing a reason is unforgivable. Withholding money earned in good faith is criminal. Initially after being unable to log into my account and not realising there was an issue, customer service took weeks to reply to my email saying they would look into it, then for no reason my account was suspended. I would advise anyone contemplating signing up to this site to avoid it all costs. There are better survey sites out there with better customer service who at least reply to emails and pay you promptly.

Just like the person who commented before me, I've been locked out of my account since early December. Customer support said they were looking into it but now I'm told I am blocked and can no longer participate in surveys or redeem the rewards I'm due. They tell me I'm in violation of their terms of use, but they have not explained why. I have no idea what I am supposed to be guilty of. What a shoddy way to treat someone who has been with them for several years. I've had no issues with this or any other survey site and am baffled to understand why this has happened. Date of experience: 18 January 2023

I've been locked out of my account since early December. Customer support were quick to respond at first, saying that they'd look into it. I've chased them several times and I'm still waiting for them to help me get back into my account. I haven't received a response to my most recent email so I'm not expecting any resolution to this now. I've not had any issues with any other survey website so this is disappointing. I'd recommend that others don't create an account on this website. Update: A couple of hours after writing this review I received an automated email stating that their system had identified activity on my account that was in violation of their terms of use. They have now blocked my account and say that the decision will not be reviewed. Update 24/05/23: I am now able to log back into my account and have cashed out some of the money I have in my account. While I'm happy this has finally been resolved I will not continue to use this company in the future.

Absolutely shocking! It's bad enough with the number of surveys you get all the way to the end and then it tells you you don't qualify, or it tells you its complete but no points are awarded. Good luck with trying to sort out a problem as they either don't bother responding or tell you some lies after weeks of waiting. My account has been suspended since the beginning of December and despite numerous emails they have still not unlocked it and I have now lost over £6 worth of points. Interestingly, after the review above was posted on Trust pilot, Crowdology have closed my account! Obviously don't like it when users tell the truth about them. Update 10/6/23 Blocked my account again! They constantly post ‘corrections’ to remove money from your account with no notification and no reason. Its just a way fir them to avoid paying out. I have lost over £9 this time. Its pointless raising any sort of query, at worst they don't reply at all, or they reply saying there has been a problem with emails and you have to resubmit query. If you do get a reply from Caroline, chances are she will be rude and/or flippant, and wont have resolved your query! There are much better survey companies out there.

I got a response sooner than expected and the person I had contact with understood my reason for concern and dealt with it quickly and, thankfully, to my benefit because I gained something for the time spent on the survey and it was close to the original reward offered.

One of the best survey sites! Absolutely exceptional site. A wide variety of subjects and extremely enjoyable to take part it. No issues with payments whatsoever, I use PayPal, there is the tiniest of charges for using it which doesn't worry me at all. Thank you Crowdology and I look forward to taking part in many more studies.