Terry
ANOTHER PROBLEM
Starting to lose faith in Crowdology. After the recent balance vanishing issue, I was concerned to see that it appeared to have happened again. Then it kept making me revalidate my account to the point where I changed my password countless times. So i email them and get told I've been flagged by the 3rd party quality team. Which can apparently happen if you hit the wrong button in an isolated incident. But it's okay cos they asked for the review to be done urgently so it will only be a few days. Except it's not because a few is 3 days. This is day 5. Note here, the revalidation nonsense was a charade and if I hadn't asked I wouldn't have known what was going on. Really unprofessional! Seems fair to update this. This was resolved eventually on the 22nd of May. Took a while, but Caroline was excellent and relentlessly pursued this matter for me to it's conclusion. Faith restored somewhat
Response from CrowdologyMay 8, 2023
Hi Terry, Thanks for providing more information about your experience with Crowdology. I'm glad we were able to resolve these issues for you and you're now able to successfully complete surveys again. However, of course, I apologise for the delay in getting this resolved for you. Have a lovely week Caroline