CREDO MobileReviews of credomobile.com

I had been with Credo Mobile for decades and recommended them to others. Up until several years ago, I guess when they were purchased by another company, I was very pleased with their customer service. It was easy to get help and to get answers. But that has changed, sadly. I decided to switch to another carrier and based on the reviews I've read here, and my sister's experience, I expected the process of getting a transfer PIN would require a lot of patience. I was right. I was on hold for a total of two hours to complete a process that should have taken no more than five minutes. It is not the fault of the poor CSRs, rather it is the fault of the company's owners who are clearly not hiring enough people. Credo's rates are higher than nearly every other service provider and yet their customer service is in the basement. People don't need to pay more for such a bad experience. The new owners need to recognize this or that company is going to bleed customers.

When we became Credo customers many years ago (2010?), it was a wonderful company. Much has changed! Last year, I missed a payment after my mother passed away. I never miss payments and have excellent credit, but in this time period, things were so hard and hectic that I didn’t even realize that I missed the bill. Both of our phones were turned off within weeks. The only call I could make was to Credo. The operator was very rude and demanded full payment for two months (not one) to restore service. So, we changed carriers. Except, Credo held my husband’s phone number for ransom through another full billing month. He was on the phone with them every day for a month. It was awful. No one he spoke with could help. The day after we paid the bill for this unwanted month, suddenly they could release his number. What a scam. To add insult to injury, the call centers are now --- clearly --- overseas and not in the United States. Most of the individuals that pick-up calls in these centers are reading English off of a screen but are not actually competent, capable or empowered in anyway. Shame on Credo for calling themselves the company with a conscience! How dare they make this claim when their day-to-day operations reflect the worse of American corporate greed and poor management.

On hold with tech support for over a half hour. The reason I had to call was that I can't complete a compulsory sim card "upgrade" on their website. I've been with CREDO on and off for 25 years or more (from the days of Working Assets). This is the first time I've experienced such a delay in service, but it seems in line with other people's comments of late.

absolute nightmare, impossible to reach someone, every person you reach gives you a different answer, they were not able to fix my service after a WEEK of emails at least 25, all reps just suggesting stuff that I had already tried, they repeat themselves without checking the history, absolutely the most disrespectful ever, no regard for customer time. stay away. Absolute nightmare. Carrier with a conscience? What about having a conscience about customer service?

Hypocrites. THEY ARE NOT PROGRESSIVE (late fees are a regressive burden on people who are financially not as well off. THEY ARE HEARTLESS. My family has been going through a difficult time. We moved to another state, my wife had her second recurrence of cancer, the kids are not adapting well to new schools and are constantly in trouble, and I had to change jobs after the one that I moved here for didn't work out. So, I was late on payments a few times. I contacted them and they basically said "so what". So, what choice do we have as consumers? Purchase from right-wing jerks or jerks that happen to give to progressive causes? I'm starting to fail to see the difference. I can find cheaper service and give my money directly to progressive causes. As soon as I can carve out enough time to handle the transition, that's what I'm going to do.

Between the Credo website and being on hold for an entire morning in order to activate three lines I've given up and am reluctantly going back to Verizon until I can find a suitable alternative.

I’ve been a customer for well over 20 years. Last Friday I purchased a new phone. I was not able to transfer the new phone automatically and had to call. They emailed me a QR code to transfer. It didn’t work. It’s been FIVE days and no one is able to sort it out. I’ve spent over four hours on hold and sent over a dozen emails. Nothing. I can’t call, text, access my bank or investment accounts. Not sure what happened to tank this company’s level of service but it’s absolutely gone downhill.

Credo esim upgrade has forced me to move me and my family off of them. I haven't had my phone working for 2 days now. I cannot call them or email them because they don't respond. They only respond to the account owner, which means my mother in law has to forward every single email and conference into every single support call before they will help. Avoid credo mobile at all costs. It is worse than any experience I've ever heard of or seen online of Verizon, t-mobile, etc. They say they donate profits which they do, but their product is so bad you are better off using another service and donating money yourself. Do NOT make a family plan unless you trust the account owner to do 100% of the work if there is any issue. They also take days to do tasks that should take minutes and are barely open if you Iive on the west coast. The fix for credomobile is to allow people on the family plan to call in to email when something breaks, not just the account owners. I think they are too cheap to hire enough support. I need to use 3 separate phones to be able to fix one phone (my phone breaks, I use my wife to call the network and need to conference in my in law). I have been on them for 10 years. They only work well if you have zero problems/issues to address.