CREDO MobileReviews of credomobile.com

No customer service. No tech support. NONE! How do they stay in business?

I am in a nightmare with Credo. I have autopay, have been for 25 years, but they didn't use it this month and suspended my service anyway. I have spent 8 hours on the phone trying to get reconnected and no one will help me. I can't transfer my number til I am reconnected. And they have my cc# so I have to transfer the number. They never get back to me,,,the latest is waiting for a supervisor who said he'd send his email but he hasn't. I have to wait an hour before being connected to an agent, and then am often disconnected. Now I've been banned from the website and can't even get into a queue to call. I will leave them as soon as possible.

I was a loyal Working Assets customer for years, then left only because my brother included me on his AT&T family plan. A year and a half ago I signed up with Credo, which has been a poor experience. Half the time I can’t get online and the fees are very high. Then a week ago I discovered that Verizon had given my long-time phone number to someone else! Credo was no help, despite several emails begging for assistance. I’m dumping them and moving to T-mobile.

I changed my mobile service to Credo, one month ago and went back to my old reliable cell phone service today. What a monetary nightmare, Credo presents. Wow. What was suppose to be a better deal,in several ways....became a 50% increase in my monthly bill. Plus, I couldn't get good reception. After you sign up and they gotcha, you will find the customer service is unreliable, interrupted, 15 minute waits and unresolved issues. They seem to be very corrupt once they have you sold on the charity scam. Its pretty much a fraud, to sell you a upgraded phone and not get good service, for double the price. They will not stop trying to up sell up. They owe me $100.00, but I can't seem to get through to them by phone, text, email. Dont do it. Don't buy into the scam. Go back to giving to your own charities as you will. There's no evidence they even do it. I can't get into my account to retrieve my Cc information. They have blocked me from all communications. They hung up on me, when I informed them that I left to go back to my old company. See why I need to leave a review. A Fraudulent Company. Don't do it. Give to your own charities. Ill save $50.00 by switching back to my other service provider. Good Luck. Don't do it. Ok.

Have been a member for many years and jack up charges from 120 to 195$ Say that if I upgrade phones I can have discount forever??!! Can't trust these people over 3 yrs and know it's up that much for 2 phones I own and one I will pay off and find a real carrier. No loyalty after you are a customer. Oh and the 195$ is for.only 9gb.

Used them for 8 years. Service was always spotty, but it was acceptable. However, when I tried to leave things got ugly. Their billing is an absolute mess. Their system automatically charged me for April when I canceled my account several days before. I pushed and fought with them to get that money back, but they would only give me back about 20% as "we're paying you back what you didn't use". No, hell no. That's theft. Stay away, far away. They preach to be different but they will throw you for a spin and take away your money just as bad as any other phone company.

I actually worked for this company and they are not liberal or even supporting the causes they claim to be. I was a customer service representative and my supervisor was a trump supporter who enjoyed hunting animals. He would make you feel bad if you were a democrat. Oh yeah AND he was also homophobic. Company is backwards and does nothing but lie to it’s customers.

There's a reason this company has their google reviews, Facebook reviews turned off, tagging on Twitter off. Their service is awful. In February of 2017 I contacted them, a few weeks after getting my phone, and explained I live in a suburban area near NYC with cell towers all over, I should be getting more than 1 bar. Credo put me on hold, did some things, then kept me captive for over an hour having me shutting off the phone, boosting signal again, coming back, calling back, changing settings, etc. etc. etc. After all was said and done, they said they can't make it better. If I want to leave I have to pay for the contract since it's been over a week or so. I was in no position to do so. I called back a year later to see if I can get out of the contract but again, no way. They said they would boost the signal and do the whole process over again, BUT THEY ALREADY TOLD ME THAT WAS ALL THEY CAN DO, so I said I don't have time for that. Then recently, I drove to New Jersey for a memorial for my mom that passed. The service dropped. They left me stranded and lost in the middle of the night. And it wasn't good. I ended up paying off my monthly bill and leaving for Verizon. Now they are charging me for the rest of the contract in spite of me putting up with bad service for two years. Their excuse was that I used my phone often. Sure I did, I work at home. I used my phone in spite of never ever getting full bars no matter where I was, NYC, Jersey Shore, Florida, SC, etc. etc. Even though they told me they did everything they could to give me a signal, then made me pay a fortune to go elsewhere because I wouldn't stop and have each operator do the same process that the first one did (shut off phone, blah blah blah). Like I have time to do this each and every time you don't want to release me from the contract. I paid my bill and I hope nobody else falls into this non-progressive company's overpriced contract. I'm paying $50 less a month, fantastic service, and 2 more gb of data than my Credo Contract. Hell I could now donate to MORE causes with my savings.