CREDO MobileReviews of credomobile.com

I'm waiting on hold for the third time today. First of all, playing messages to customers who are holding holding that start with "Hi! I'm Ray...." is maddening. Why would you make it sound like an agent is greeting the caller while that customer is still in-fact waiting?! It's such a dumb thing to make callers frustrated. It's like a prank you keep playing. After the Sim card changes my service is awful and full of issues and disruptions. I'm trying to transfer out so I can travel internationally with peace of mind. I'd love to be enjoying my Sunday and prepping for travel but I've spent hours now trying to obtain the pin to port my number over to a new carrier. The first agent transferred me to a dead end that just hung up and the second suddenly couldn't hear me before providing the pin (didn't call back or send it either) and hung up. I'm so tired of these guys and am exhausted at the prospect of fighting them that I'm no longer a customer. This is information I should be able to generate as part of self service but cannot. Edit: calling a fourth time. My phone is still locked. I'm losing my mind and have so many other things I need to be doing. I hate Credo at this moment.

Very poor customer service. Charging for things i dont owe. Engages in threats and harrassment. They brag about their donations-these are in reality tax deductions for Credo mobile. Definitely do not recommend

I've bought a new house and sold the old one, Credo is still billing me. I've gotten confirmation numbers that our phones have been released to the new carrier, Credo is still billing me. I've been told that service charges will stop as of today, and Credo is still billing me, for months. I've been a member for maybe a decade? ANY customer service issue is an hour phone call. ANY problem is an ordeal requiring multiple calls. I WOULD NEVER RECOMMEND CREDO MOBILE TO ANYONE. Wannabe B Corp grifters overcharging for mediocre technical service and nonexistent customer service. Donate $20 a month to your favorite charity and AVOID THIS COMPANY.

As others have noted, the customer "service" is just awful. My 81 yr. old father has been one of their customers for 15+ years and missed their emails and texts about upgrading network service. So we call and after an hour on hold and close to 30 minutes with a tech she wasn't able to upgrade his service because he couldn't recall his 'verification password"??! Never mind 81 yr. old, who can remember any passwords these days and one for a mobile carrier you rarely talk to? I told them we could verify with any other info required with SSN, credit card, and she wouldn't budge and I requested an escalation to supervisor, which was pointless. Sasha called back today, left us a message to call the main number with no direct line or extension? I then add my Dad's phone number to my cell plan only to find out Credo has put "number transfer protection" on his phone and can't port his current number until they release it. After an hour on hold waiting for someone my Dad gave up. Just go with anyone else and make your own donation to ACLU!

Terrible service, no customer service. Can't be reached by phone. Can't make account changes yourself in the website portal.

I joined Credo for my small business after my previous carrier, T-Mobile, forged a deal with Elon Musk's Skylink. Credo was changing their satellite carrier, and I was misled about the coverage areas, which were non-existent. After more than a week of trying to find out what the cause was, one person finally told me the truth about their coverage. Leaving wasn't easy either, as one of the four devices is an iPad with no sim card. The new carrier assigned a new number to this, but Credo continues to bill me saying it's still an active line, even though they can see there's no activity on that number. I wasted hours each day trying to make this work, and when that was impossible, many more hours trying to settle this divorce, and they just don't get the message. Now it feels like stalking.

Impossible to get a reply on phone unless one wants to wait 30 to 50 minutes for a live person. No 24/7 phone access to Credo by phone! No access to Credo return info by internet. I ordered a replacement phone on a Saturday pm, 52 minutes wait. Someone fixed my current phone. I cancelled the order on Sunday am, 30+ minutes wait. I was told it could not be cancelled, but returned. On Wednesday pm I received the package, did not open it. On Thursday am, after a 20 minute wait, I talked to a friendly operator who instructed me to find a number for their file: open package, open box, and open battery case on phone. Could not open case. To top it all I will be charged $50 for the useless waiting to get everything going when and if I can return it.

I had been a customer for at least 15 years and recently switched providers after moving outside the US. The CREDO customer support has not just become bad, it has almost disappeared. In order to make any account changes, you must talk to a person, but recently I have spent hours on hold and barely been able to get through. There used to be a chat feature on their support website, which could also be slow, but at least it didn't require you to sit on hold for an hour. The alternative is to submit a problem ticket, but most of the time this required a phone call anyway to resolve the issue. I don't think I ever had a device upgrade that went smoothly, and the switch to eSIM was disastrous - I ended up going back to a physical SIM. The whole concept of CREDO is somewhat deceptive because you are just piggybacking off another provider like Verizon or T-mobile and CREDO frequently switches from one to the other with changes in service quality. If you want to donate to charities, then you may as well find a cheaper service plan somewhere else and donate on your own. At least you will get better customer service and no surprise in service quality changes.