CREDO MobileReviews of credomobile.com

Terrible Customer Service Here's the ticket I submitted on the third try. "I have had a terrible experience with customer service today. Would a supervisor please call me to resolve my issue? Here are the many issues I have encountered. I was promised and paid for next day shipping on Tuesday, August 29th at 8:30am. My SIM card has still not arrive seven days later. I was not informed of the shipping delay. I was not informed that the shipping button I was sent went to the wrong website until I called. I emailed on Thursday, August 31st to state that the SIM card had not arrived and the tracking button did not work. This is after when the SIM should have arrived despite being delayed. There was no response to my email. I phoned today and asked for a refund for the next day shipping. After waiting on hold I was told I would be transferred to a supervisor. My call was dropped before I could speak to them. I phoned a second time and was told that my request could not be processed until the SIM card arrived. I stressed that I had already called twice today and would not have time after it arrived because I will be working. After being placed on hold, I was told that no supervisors were available and I would have to wait till the SIM card arrived. I told the representative that my husband would handle the request again to speak with a supervisor because I was too frustrated. As I handed the phone to my husband we were hung up on. My husband called again and had to hand the phone to me because I am the account holder. I have tried in the past to add these permission to his line and have had not luck. I then handed it back and he was told that our request will be escalated. He was also told that there were no supervisors working today. This is my third attempt to submit this ticket. The website keeps reloading and erasing my submission. This is all starting to come off as intentionally diverting customer complaints. Credo is a phone company, how is that my call was dropped, I was hung up on, and a supervisor cannot be reached?"

Recently moved to a more rural area and my carrier (Google Fi, which had been great) didn't have good coverage where I was going. I had been told Verizon had the best coverage but I hate that company so I thought the best idea would be to get service from a company that was doing some good, while using Verizon's network. That is not exactly how it worked out.... For various reasons, porting 2 numbers to CREDO turned out to be a disaster. The CREDO customer service people we dealt with were great, but were clearly following a checklist on the porting process, and when they got to the end of the list, if there were still problems (which there definitely were) all they could do was put in a ticket internally to "escalate." After multiple escalations and several days of waiting - with one phone working (albeit with a temporary number), and one phone completely unuseable - I finally gave up and canceled. Mind you, this was after a CREDO customer service person essentially told me "all I can do is keep escalating, but if I were you, I'd probably cancel too." I ended up going to a Verizon store where their actually trained people were able to figure out the issue, and voila - we had two working phones! Then, weeks later, I GOT ANOTHER BILL from CREDO. It seems CREDO was determined to take another $40 from me, threatening to take me to a collection service if I didn't pay. Note that the $40 was for a handful of minutes used in the <1 week I was a member, ALL of which were for calls/texts between the one working phone and their lovely but understaffed/undertrained customer service people! In my brief time as a customer, it certainly became clear that CREDO doesn't value its customers and doesn't care much if their people are given adequate tools to succeed. Kind of makes me wonder whether all their talk about having a conscience, and their supposed dedication to charitable causes, is just a lot of greenwashing. I knew going into this process that there were cheaper options out there. Now I know that there are BETTER options as well (e.g., every other carrier). Do yourself a favor- give to charities directly and choose really ANY carrier other than CREDO.

Credo mobile As it turns out, CREDO Mobile only donates 1% of their revenue to charity. What this means is that if you’re on the cheapest smartphone plan that runs $50/month, then only $.50 of your money goes toward their monthly donation to charity. That comes out to a whopping $6/year in donations. Say you choose the unlimited data plan for $85/month, that still only comes out to $0.85 in donations per month and just over $10/year. Of course, it’s better than nothing, but ultimately, if their progressive platform is the reason you chose a service plan through CREDO Mobile, then the higher price may not be worth it. You may want to consider a more affordable plan through a different small carrier—that way, you can donate the difference to the nonprofit or nonprofits of your choosing. CREDO MOBILE ONLY DONATES 1% OF THEIR REVENUE TO CHARITY. YOU’LL WIND UP DONATING BETWEEN $6 AND $10.20/YEAR.

Credo has terrible customer service. Do not recommend! I was added as a business partner and anything I need help with is always an issue. Their insurance is a joke. They gave me 250$ to replace an IPhone when the screen cracked. Wound up having to get a refurbished one. They are never helpful and right now I have been on hold for over 25 minutes! If it weren't because my business partner pays for the service there is no way I would have Credo. Even free I feel it is too expensive. They constantly make me feel humiliated whenever I need help because the account was not opened in my name yet it is my business that generates the income to pay the monthly bill. My husband has a month to month cell with T-Mobile and it's half the price, he gets awesome phone upgrades and they always help me with anything he needs since he is legally blind. Not even my phone and T-mobile helps me!

I have been trying to port my number in for three days. Very long wait times on hold to have someone answer and the call was dropped several times. Every time I called I had to start over; so far I have not been able to talk to a supervisor even though I was advised to do that when I finally thought to call the carrier I am switching from. I wish I could stay with Consumer Cellular but ATT does not have as good coverage as Verizon in my area. I'm definitely going to keep an eye out for ATT tower improvement and switch as soon as I can.

To quote the previous reviewer: "I enjoyed supporting a progressive phone company but now with this experience I understand Credo has joined the greedinness of the world which they are supposed to be fighting." Just WOW. We've been with Credo/Working Assets for over 30 years. Today, getting their assistance to port my "child" phone (secondary account) number over to another carrier took 5 hours and more than 20 phonecalls with Credo. They lied, they made excuses, they asked stupid questions, they read their political statement, and consistently hung up on us ALL DAY. I feel used and taken advantage of because of my desire to donate to important causes - they have sold out their customers!

After 12 1/2 years of being a loyal customer, Credo sided with their 1 star rating insurance carrier, Likewize. I tried for over a month to get my phone repaired with nothing but issues from Likewize. Credo would not help me. I enjoyed supporting a progressive phone company but now with this experience I understand Credo has joined the greedinness of the world which they are supposed to be fighting.

They signed me up for their mailing list and it is impossible to be removed. I receive spam email every day. I never contacted this company.