Melanie M.
Downward Advance
I signed up for this and everything was great! However, now Im not so sure I got my first advance of 10$ and repaid them back on time The second time I got a 100$ advance and repaid it on time. The third time I got 100$ and paid it back on time Now its telling me I can only get 10$ again? What gives Credit Genie? Oh...and the FAQ does not help with my question either!
Response from Credit GenieApr 18, 2024
Thank you for reaching out to us. We genuinely appreciate your time and trust in Credit Genie for your financial needs. We understand your concern regarding the discrepancy in the amount you can currently advance, especially considering your timely repayments in the past. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support.