Credit GenieImprove your financial health with breakthrough financial tools and services from Credit Genie.GET A CASH BOOST UP TO $100: We all can use a little boost from time to time. With Credit Genie, you can access up to $100 with no interest and no credit check.OVERDRAFT ALERTS: Get alerts when your account is at risk of being over-drafted, so you can avoid expensive overdraft fees.TRACK YOUR SPENDING: Use the Credit Genie app to understand how you are spending your money, so you can take control of your financesManage Your Expenses: We've partnered with the nation's largest and most-trusted providers to help manage your bills and slash your expenses.
Credit Genie (creditgenie.com) has 821 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Investments & Wealth · Wilmington, Delaware
Excellent
Investments & Wealth · Dover, Delaware
Excellent
Investments & Wealth · Wilmington, Delaware
Excellent
Investments & Wealth · Dover, Delaware
Excellent
821 approved reviews, newest moderated first
Rebecca W.
I thought that they were going to be an awesome company but I had a problem with the bank and all of a sudden I've tried to get a hold of them social media with their submit request they will not contact me back for nothing very disappointed,
Response from Credit GenieJan 13, 2025
We are sorry you had a negative experience. Please contact us at support.creditgenie.com where we will be happy to take care of your concern.
L'RAE
I’ve deleted my account and submitted two requests and haven’t heard anything. I need a response TODAY and I’m not playing if yall don’t get this fixed and stop charging my card we will have some issues.
Response from Credit GenieJan 9, 2025
We’re sorry to hear about your frustration and understand how important this is to you. To disable payment features within the app, please navigate to the settings section, locate the payment options, and select the disable feature. Thank you for your patience as we work to resolve this matter promptly. Credit Genie Support
Jody
I'm sure it stated so in the fine print, but they are the only financial service I've ever used that institutes a monthly charge, simply for using "Plaid", a third party, to connect your bank account. So, to find out I don't qualify for any of their services, i was highly surprised to see a monthly service charge debited from my account. This is deceptive and what other company charges a monthly fee for absolutely nothing in return. I plan on reporting to the consumer protection agency, that is wrong.
Response from Credit GenieJan 5, 2025
We’re truly sorry to hear about your negative experience. We take customer feedback very seriously and would like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support
Rhonda S.
When I try to make an account with my email address they keep telling me this email address is invalid cause it's a user with my email address already. 🤦♀️
Response from Credit GenieJan 4, 2025
We are sorry you had a negative experience. Please contact us at support.creditgenie.com where we will be happy to take care of your concern.
Melish H.
I need the CEO email or vp you guys keep charging my account that is fraud and my account has been deactivated since 7/10/24. WHY DO YOU KEEP CHARGING AND LYING TO MY BANK ABOUT ITS NOT AN ISSUE? YOU HAVE TILL END OF WEDNESDAY FOR THE INFORMATION OR MY LAWYERS WILL BE IN CONTACT.
Response from Credit GenieJan 2, 2025
We sincerely apologize for the frustration you’ve experienced. We take these concerns very seriously. For security and privacy reasons, we cannot provide direct contact information for our executive team. However, our dedicated customer support team is here to assist you in promptly resolving this matter. Please submit a formal request through our customer support portal, providing all relevant details about the charges and your account. This will allow us to investigate thoroughly and address the issue as quickly as possible. Customer Service Link: https://creditgenie.zendesk.com/hc/en-us/requests/new. Thank you for your understanding, and we’ll do our best to assist you.
Henry W.
Credit Genie says I'm sorry you had such a terrible experience 😆 BUT ALL THEY OFFER IS BAD EXPERIENCE THROW THE APP AWAY ....They take your info & deny you BS!!!
Response from Credit GenieDec 29, 2024
We're genuinely sorry to hear about your negative experience. We take customer feedback very seriously and would like to assist you with promptly resolving this issue. Your satisfaction is our top priority. To address this matter efficiently, we request that you submit an official customer service request. This will allow our team to thoroughly investigate your account and provide you with a personalized solution. Please submit an official request using the link below: https://creditgenie.zendesk.com/hc/en-us/requests/new. We apologize for any inconvenience this may have caused and assure you that we are committed to resolving this issue promptly. Thank you for your understanding and cooperation. Credit Genie Support
Ariel
They advertise cash advances like anyone can get approved. Once you download the app, give these people all of your information including your bank information, they tell you that you are not approved.
Response from Credit GenieDec 28, 2024
Thank you for sharing your concerns. We strive to be transparent about our process and understand how frustrating this experience may have been. While we aim to assist as many individuals as possible, approval is based on specific criteria outlined in our terms and conditions. We take privacy and security seriously, and your personal information is handled carefully. Please visit our F.A.Q. website for more information about our services and approval criteria. If you have further concerns or questions, please contact our customer service team so we can address them promptly. F.A.Q webpage: https://www.creditgenie.com/frequently-asked-questions. Credit Genie Support
Rod H.
Be cautious about the apps and companies you choose to do business with. I recently tried Credit Genie, and while the process initially seemed simple and straightforward, I quickly ran into major issues. At first, everything seemed fine—until my account was permanently closed without a clear explanation or the possibility of reinstatement. I had advanced $17.99 and checked the account to see when the payment was due. The due date didn’t align with my payday, so I reached out to let them know I’d be paid on 12/14. They responded, stating the earliest they could debit my account was 12/02, but they couldn't process the payment. During this time, I experienced fraudulent activity on my account, which I suspect may have led to the closure—but they haven’t confirmed this. I received an email stating: "Thank you for contacting Credit Genie. Your account has been permanently disabled in accordance with our terms and conditions and cannot be reinstated." I reviewed their terms and conditions, but they didn’t provide any insight into why my account was closed. When I reached out for clarification, they sent the same vague message twice. After requesting a supervisor, my inquiry was closed and merged into a generic "Account Closure" request, with no further explanation. I’m now investigating to determine if they took any money from my account, but they won’t confirm or deny this either. Someone accessed my account, depositing and withdrawing money, and I’m disputing this with my bank. However, I still have no answers from Credit Genie, leaving me confused and frustrated. This experience feels unjust—like being arrested, jailed, and released without ever knowing the charges. I made every effort to resolve the issue and communicate with them, but I’ve been treated like a criminal. For context, I’ve worked with other advance companies, borrowed and repaid thousands with a perfect payment history. I even communicated in advance about making a payment, but Credit Genie’s system doesn’t allow manual payments, making it impossible to pay earlier or later if needed. Ultimately, it wasn’t about the $17.99—I could’ve easily paid it back. But the lack of transparency, poor customer service, and inability to resolve the issue is unacceptable. I’m sharing this as a warning to others who might consider using this company. Be careful—it could happen to you too.
Response from Credit GenieDec 23, 2024
We appreciate you sharing your experience and are truly sorry to hear how you feel about your interaction with Credit Genie. While we regret that your experience did not meet your expectations, we want to assure you that we strive for transparency and aim to create a positive and seamless experience for all our users. We would like the opportunity to address your concerns and work toward a resolution. Please consider submitting another customer service ticket through our support portal so we can further review your account and assist you in any way possible. Thank you for bringing this to our attention, and we hope to improve your experience moving forward. Customer Service Link: https://creditgenie.zendesk.com/hc/en-us/requests/new. Credit Genie Support