Jessica De Los S.
Be careful getting a loan. The process to get out is a bad experience
This credit genie keeps charging my bank account and won’t let me delete my account. They have received my full payment and 5 days have passed by. They said my bank must be holding the funds and process could take longer. I called my bank and payment had been fully paid. But they will not allow me to delete my account and all they have available is a genie chat to speak with you. There is no way you can talk to any live person. It is very frustrating because every week they are taking money out of my account. And their excuse is they haven’t processed the payment. They don’t allow you to pay off your account and when it’s completely taken out of your account the payment takes more than 5 days to process and in the meantime they are charging your account. You can’t even unsubscribe the account. You don’t have access to your account. They hold your information hostage as well. Be careful getting money from this account because when you want to get out of it it will be very hard. And the chat just keeps repeating itself on how the process is 3-5 days but it will tell you later that it can take longer. Be careful
Response from Credit GenieNov 13, 2025
We’re very sorry for the frustration and repeated charges you’ve experienced. Please contact us at support.creditgenie.com so we can review your account, stop any ongoing charges, and help you close your account safely. —Catherine, Credit Genie Support




