Tracey P.
Paid back advance 6 days ago
Paid back advance 6 days ago. Marked as paid in history but not on homepage. Need to add debit card but site won’t let me and need to change email. Emailed help 20 times and got no real response. But they never miss taking their fee every two weeks. So upset. I turned so many people on to this site and now I’m embarrassed
Response from Credit GenieApr 23, 2026
We’re sorry for the frustration and delay in support. If your payment shows in history but not homepage, it may still be syncing. Please contact support.creditgenie.com so we can update your account and fix card/email changes. —Catherine, Credit Genie Support




