Rosana M.
its not good.
its not good.

Creative Arcades has the largest selection of commercial-grade arcades built in the USA & Vet owned. We offer cocktail arcades, stand-up arcades, tall pub, wine barrel, and tabletop arcades, racing simulators and virtual pinballs. Enjoy free shipping to the lower 48 states and experience the best in arcade gaming, virtual pinball and sit-down racing with our industry leading 3 Year Warranty and Tech Support Team. All our machines come with coin operation and free play options, screen sizes range from 22" to 43", and features include remote controlled LED Lights, Blasters. Since 2019, we have sold over 2,000 machines to date and continue to strive to give our customers the best experience in retro gaming and modern gaming technology.
Creative Arcades (creative-arcades.com) has 235 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Rosana M.
its not good.
PKM waingapu C.
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John B.
Warning! If for some reason there is something wrong with your machine don’t expect them to fix it. My machine was delivered in December 2020 with a damaged cabinet. It’s now May with no fix. I was passed from person to person sending multiple pictures with multiple excuses and promises. I finally fixed it myself.
Eva I.
My review is solely based on customer service. I wouldn't buy this again, and would choose a different company due to poor customer service. They respond quickly, but failed to follow through with promises they made for when my machine was delivered. Now 5 months later they still haven't delivered and every time I reached out led me to believe I would get what I was promised soon. I think I reached out 10-15 times. I decided to give up with them because it felt like I was getting the run around. Don't be fooled by their quick response time and telling you what you want to hear.
Response from Creative ArcadesMay 12, 2021
The 4th quarter of 2020 was unlike anything most of the world alive today has ever experienced. With everyone locked down due to covid the demand we experienced was off the charts to put it mildly. Unfortunately it was coupled with extreme delays in freight coming from overseas, extreme delays receiving our containers from the ports to our warehouse, and extreme delays with national carriers within the US. This lead to much longer fulfillment times which we all felt terrible about. We are grateful for our customers and always want them to have an excellent experience with us and our products. We apologize you got caught up in that whirlwind. It's not typical.