Creative ArcadesReviews of creative-arcades.com

My service requests go days without a response, not even an automated reply. I usually have to send multiple emails. Even when I do connect with someone, they usually don't answer my specific questions. I assume, or I hope, I'm a smaller client for them but it still shouldn't result in poor service or communication. I'm still waiting for a response from 10 days ago to my response to their request for photos of the issue. It just hasn't been a great start to my experience with them - and makes me question submitting for another unit.

Garbage product. The delay on the screen is so bad. >250ms of input lag and it only runs at 60hz. Although 4k most games on it don't actually display in 4k. Pair that with lag it the thing a piece of junk. Totally unresponsive when i requested a refund. STAY AWAY.

A lot of games on the list are not in the arcade. I bought it for these titles. If it was just one I understand but it’s many

Still haven't revived the product after months

Love the arcade. Our new wood floors were scratched badly during the white glove delivery. This was reported to Creative Arcades who initially said they would send out an inspector to verify. They requested several photos and a video which were all provided in a timely manner. They then requested we pick up the arcade and place it in the grooves that it made on our stairs. If we could lift the arcade ourselves we would not have paid 600 dollars for white glove delivery. So far we have received radio silence from the company.

The games lists on their site are not what you receive on your machine. emporium. Several of the games I really wanted to play were not on my system. When I sent an email asking about it they ignored me. Caveat emptor.

its been over a month and not one single email telling me when my machine will ship wth???

I've already been charged for the item I ordered back in Dec, yet no delivery date has been established. This week will be exactly a month from when it was ordered. Communication throughout the process has been no existent. The only time I hear anything is if I make an attempt to reach out to them. It wait wouldn't be so bad if you weren't already being billed for it and making payments against it.